Summary
Overview
Work History
Education
Skills
Languages
Medical aesthetic diploma
Timeline
Receptionist

Samantha Di Petta

Ottawa,ON

Summary

Experienced and results-driven spa owner with 12 years of expertise in managing esthetic spa operations. Adept at overseeing daily operations, curating exceptional beauty and wellness services, and leading a skilled team of estheticians and therapists. Strong background in business management, marketing, financial oversight, and client relationship building. Passionate about delivering high-quality, innovative treatments while ensuring the best client experience and fostering long-term growth. Additionally, experienced in administrative and customer service roles, having worked as a receptionist in a busy environment, enhancing communication and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Receptionist

Stewart Roofing
02.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Owner/Operator

Cosmopolitan Spa
09.2012 - 02.2024
  • Managed all aspects of daily spa operations.
  • Curated and introduced a range of beauty and wellness services, including facials, body treatments, and massage therapies, tailored to meet client needs and industry trends.
  • Developed and executed marketing to build brand recognition and attract new clients, resulting in a [percentage]% increase in revenue within the first year.
  • Handled financial aspects, including budgeting, forecasting, and monitoring expenses to ensure profitability.
  • Maintained strong client relationships, providing personalized service to foster loyalty and repeat business.
  • Managed inventory and ensured the spa was stocked with high-quality skincare products and equipment, working closely with suppliers to optimize costs.
  • Ensured compliance with health and safety regulations, maintaining a safe and hygienic environment for both clients and staff.
  • Trained and mentored staff, focusing on continuous professional development and enhancing service quality.

Education

Small And Medium Management Enterprises - Business

Algonquin College
Ottawa, None

Skills

    Spa Management: Oversaw daily operations of a full-service esthetic spa, ensuring smooth workflows and efficient service delivery

    Team Leadership & Staff Development: Led a team of estheticians, mentoring and training staff to deliver exceptional service

    Client Relationship Management: Built and maintained strong, long-lasting relationships with clients, providing personalized care and ensuring repeat business

    Financial & Budget Management: Managed budgets, handled financial forecasting, and ensured profitability through effective cost control

    Marketing & Brand Development: Developed and executed marketing strategies that increased revenue and brand visibility

    Inventory & Supply Chain Management: Monitored and managed product inventory, ensuring availability while keeping costs in check

    Customer Service Excellence: Delivered high-quality customer service, addressing client concerns and fostering loyalty

    Service Innovation & Trend Analysis: Continuously researched industry trends and implemented innovative services to stay competitive

    Health & Safety Compliance: Ensured adherence to health and safety regulations, maintaining a clean and safe environment for both clients and staff

    Administrative Support: Provided administrative support, including data entry, scheduling, and office management

    Reception & Call Management: Handled front desk operations, including greeting clients, managing calls, and scheduling appointments efficiently

    Scheduling & Appointment Coordination: Ensured smooth scheduling for both staff and clients, optimizing appointment times and minimizing gaps

Languages

English
Native or Bilingual

Medical aesthetic diploma

Professional aesthetic diploma

Timeline

Receptionist

Stewart Roofing
02.2024 - Current

Owner/Operator

Cosmopolitan Spa
09.2012 - 02.2024

Small And Medium Management Enterprises - Business

Algonquin College

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Samantha Di Petta