Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Samantha Stephens

Mississauga,ON

Summary

Highly experienced in conflict resolution, emotional intelligence management, product knowledge, loss prevention and technology. My primary objective is to support the function of business operations by exceeding quotas that delivers exceptional retention, positive work environment, leadership, that can encourage a motivated team. by resolving customer complaints and achieving daily goals with a punctual outcome.

Overview

10
years of professional experience

Work History

Linen Chest

Sales Associate
12.2021 - 04.2022

Job overview

  • Boosted and assisted profits by 10% resulting customer rapport
  • Closed sales, by communicating product knowledge, that resulted in customer satisfaction
  • Proactively stayed informed with latest sales offers, encouraged customers to join subscriptions programs
  • Worked independently with minimal supervision.

Ardene

Key Holder
08.2015 - 12.2021

Job overview

  • Listen successfully that resolved conflict resolution, developed customers satisfaction 90 percent of the time
  • Train and motivated employees, built strong customer service that resulting in customer rapport
  • Multitask and managed 7-person team with POS system operated store and assisted customers
  • Audits and investigates merchandise inventory to identify theft or shortages
  • Acknowledged, supervisor of loss merchandise, money or company assets

Aditya Birla Minacs

Customer Representative
04.2012 - 08.2013

Job overview

  • Improved client retention by 8 percent, proactively recommending new products to existing customers
  • Resolved diverse range of technical issues across multiple systems, by forward-thinking strategies that focused on company’s needs
  • Investigated and resolved customer inquiries and complaints swiftly
  • Met customer call guidelines for service levels, by updating customer records in CRM to document interactions
  • Consulted with clients to align future software development with customer priorities.

Education

The University of Queensland

Some College (No Degree) from Psychology of Criminal Justice

International Open Academy
Canada

Some College (No Degree) from Teaching English To Speakers of Other Languages (TESOL Plus)

Monsignor Percy Johnson Catholic High School
Toronto, ON

High School Diploma

Skills

  • Critical thinking
  • Management
  • Analyst
  • Communication
  • Interpersonal
Availability
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Timeline

Sales Associate

Linen Chest
12.2021 - 04.2022

Key Holder

Ardene
08.2015 - 12.2021

Customer Representative

Aditya Birla Minacs
04.2012 - 08.2013

The University of Queensland

Some College (No Degree) from Psychology of Criminal Justice

International Open Academy

Some College (No Degree) from Teaching English To Speakers of Other Languages (TESOL Plus)

Monsignor Percy Johnson Catholic High School

High School Diploma

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Samantha Stephens