Samantha Soanes
Trinity
Summary
Talented Account Clerk with success cultivating effective working relationships with outside departments and members of public to accomplish accurate financial operations. Successful at working with management to resolve discrepancies. Highly accurate and productive professional.
Overview
14
14
years of professional experience
Work History
Account Clerk/Customer Service Representative
Advantage Capital Management
10.2023 - Current
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Worked with vendors and management to resolve issues quickly.
- Implemented new procedures for office functions when needed.
- Reduced invoice errors with meticulous data entry and thorough verification procedures.
Customer Service Representative
Design Center Do It Center Dominica
01.2018 - 01.2023
- Provide Customer service to clients
- Provide support with inventory
- Assist with Media Marketing and featured on company’s Facebook and Instagram Pages
- Assisted clients with orders and tracking of their goods for delivery
- Maintain customer accounts
- Provide Customer service training to new employees.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Call 767
01.2011 - 01.2018
- Assist Customers with Cable Telephone Bill payments
- Online Troubleshooting for clients
- Provide support for calling agents
- Maintain customer accounts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Participated in training programs to enhance product knowledge and customer service skills.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies and services.
Skills
- Customer service, Microsoft Office, speaks fluent French
- Administrative Skills
- Invoicing
- Cash Flow Management
- Excellent Communication
- Critical Thinking
- Team Collaboration
- Effective Communication
- Time Management
- Problem-solving abilities
Education
- Advance Sales and Marketing Management, UWI Open Campus, 2022
- Introduction to Sales and Marketing Management, UWI Open Campus, 2022
- Quality Customer Service, UWI Open Campus, 2020
- Hospitality Consultant Inc., 2009
- Introduction to Civil Engineering, Ministry of Science, Technology and Tertiary education Trinidad
- Computer Literacy, Youth Skills training, 2004
- French diploma, Alliance Français, 2004
Personal Information
- Place of Birth: Commonwealth of Dominica
- Title: General Manger
- Date of Birth: 12/29/77
- Marital Status: Single
References
- Mr. Austin Julius, Manager, Advantage Capital Management, 1 869 662 2189
- Mr. Samuel Berridge, High Commissioner for St. Kitts & Nevis to Canada, 1 613 415 7574
Languages
French
Professional Working
Timeline
Account Clerk/Customer Service Representative
Advantage Capital Management
10.2023 - Current
Customer Service Representative
Design Center Do It Center Dominica
01.2018 - 01.2023
Customer Service Representative
Call 767
01.2011 - 01.2018
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