Samantha Smith
Van Nuys
Summary
Client-focused professional with over a decade of experience in customer service, operations, and people management. Specializes in client relationship management, compliance-driven service delivery, and conflict resolution. Proven ability optimize resources, and implement data-driven strategies that improve client satisfaction, retention, and overall service outcomes. Committed to creating organized, responsive, and welcoming client experiences.
Overview
12
12
years of professional experience
Work History
Staffing Manager
The Key at Pasadena
Pasadena, CA
10.2022 - Current
- Serve as a primary point of contact for clients, ensuring consistent service delivery and high satisfaction levels.
- Conduct workforce planning and staffing analysis to align resources with client needs and service-level expectations.
- Collaborate cross-functionally with legal, compliance, and operations teams to streamline onboarding and training processes.
- Implement data-driven recruitment and staffing strategies, reducing service gaps and improving client outcomes.
- Administer payroll, billing, and benefits for 300+ staff members, ensuring accuracy, transparency, and regulatory compliance.
- Proactively identify and resolve service issues, strengthening long-term client relationships and retention.
Resident Assistance
Somerford of Northridge
Northridge, CA
08.2019 - 04.2020
- Delivered empathetic, high-touch support to residents and families, fostering trust and satisfaction.
- Communicated changes and concerns clearly and promptly to internal teams and external stakeholders.
- Initiated engagement programs that enhanced client experience and increased participation.
Resident Care Director
Sunlit Garden
Rancho Cucamonga, CA
04.2014 - 04.2019
- Led resident care operations with a strong focus on service quality, satisfaction, and compliance.
- Acted as a key liaison between residents, families, medical staff, and leadership to ensure expectations were met.
- Developed individualized service plans, improving outcomes and strengthening client confidence.
- Streamlined processes to reduce errors and improve responsiveness, directly enhancing the client experience.
Education
GED -
Testing Service At Los Angeles
Los AngelesAssociate Degree in Vocational Nursing - Vocational Nursing
Concorde Career College
North Hollywood08-2022
Skills
- Customer Retention & Satisfaction
- Compliance
- Process Improvement & Performance Metrics
- Training, Onboarding & Enablement
- Client-first mindset with strong relationship-building skills
- Excellent written and verbal communication
- Ability to manage escalations and resolve complex issues
- Data-informed decision-making and continuous improvement focus
- Strong organizational skills and attention to detail
- Collaborative team work
- Customer service
- Training and development
- Recruitment and selection
- Task prioritization
- Coaching and mentoring
- Payroll processing
- Staff management
Timeline
Staffing Manager
The Key at Pasadena
10.2022 - Current
Resident Assistance
Somerford of Northridge
08.2019 - 04.2020
Resident Care Director
Sunlit Garden
04.2014 - 04.2019
GED -
Testing Service At Los Angeles
Associate Degree in Vocational Nursing - Vocational Nursing
Concorde Career College