Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
Community Service
Generic

Samantha Smith

Edmonton,Canada

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Triage Nurse

Destination Home, Assisted Living Alberta
06.2025 - Current
  • I assist with triage duties when needing support within the team.
  • Collaborated with interdisciplinary teams to enhance treatment outcomes and patient satisfaction.
  • Streamlined triage processes for efficient patient assessment and prioritization of care needs.
  • Streamlined triage processes, leading to faster identification of high-risk patients requiring immediate attention.
  • Performed triage on incoming patients and determined priority of referrals.

SYSTEMS CASE MANAGER

Destination Home, Assisted Living Alberta
09.2023 - Current
  • Participated in team meetings to discuss case management strategies for individual cases.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Provided ongoing evaluation of client progress towards goals established in service plans.
  • Educated clients on available community resources and how to access them effectively.
  • Created individualized service plans in collaboration with clients, families, and other professionals.
  • Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
  • Coordinated care plans to address client needs and improve service delivery.
  • Developed and maintained relationships with community resources to facilitate client support.

CASUAL

Edmonton Safe Consumption Site, George Spady
07.2022 - Current
  • Harm Reduction Care
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Serve and care for a vulnerable population.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

CASE MANAGER

CHOICE Day Programs, Alberta Health Services
02.2018 - 09.2023
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Evaluated treatment plans against individual goals and healthcare standards
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community
  • Coordinated client assessments, developing individualized service plans to address unique needs and goals.
  • Facilitated interdisciplinary team meetings, ensuring effective communication among healthcare providers and family members.

Acting Manager

CHOICE Day Programs, Alberta Health Services
12.2022 - 05.2023
  • Prioritized and distributed assignments and workload based on individual staff strengths and experience
  • Provided direct patient care, stabilized patients, and determined next course of action
  • Fostered improvement in staff development, personnel training, and standards of patient care
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

CASE MANAGER/ON CALL

Supportive Living Edmonton, Alberta Health Services
02.2015 - 02.2018
  • Developed and implemented comprehensive case management plans to address client needs and goals
  • Evaluated treatment plans against individual goals and healthcare standards
  • Assessed risk factors of patients and made referrals for further services
  • Participated in clinical supervision to maintain professional development
  • Collaborated with an interdisciplinary team to determine timely delivery of services
  • Provided leadership, guidance and support to staff members
  • Provided patient and family education on available resources and self-care strategies
  • Established and maintained relationships with key stakeholders.

Education

Bachelor of Science - Psychiatric Nursing

MacEwan University

Practical Nurse Diploma - Nursing

NorQuest College

High School Diploma - undefined

New Germany High School

Certificate - Occupational Health And Safety

University of Alberta
Edmonton
09-2026

Skills

  • Analytical reasoning
  • Data gathering for case planning
  • Results-driven problem solver
  • Client advocacy
  • Effective multitasking
  • Effective time management
  • Patient care management
  • Conducting annual case reviews
  • Mental health assessment
  • Effective resource allocation
  • Proficient in Microsoft Outlook
  • Educational assessment standards
  • Cross-functional teamwork
  • Patient care coordination
  • Crisis management
  • Program Development
  • Effective motivational interviewing
  • Connect Care access

LANGUAGES

English
Full Professional

Certification

  • Nonviolent Crisis Intervention
  • CPR
  • Meditech User
  • Appropriate Use of Antipsychotics
  • Naloxone Administration
  • RAI-HC Training
  • Palliative Pain and Symptom
  • Wound Care
  • Connect Care

Timeline

Triage Nurse

Destination Home, Assisted Living Alberta
06.2025 - Current

SYSTEMS CASE MANAGER

Destination Home, Assisted Living Alberta
09.2023 - Current

Acting Manager

CHOICE Day Programs, Alberta Health Services
12.2022 - 05.2023

CASUAL

Edmonton Safe Consumption Site, George Spady
07.2022 - Current

CASE MANAGER

CHOICE Day Programs, Alberta Health Services
02.2018 - 09.2023

CASE MANAGER/ON CALL

Supportive Living Edmonton, Alberta Health Services
02.2015 - 02.2018

Practical Nurse Diploma - Nursing

NorQuest College

High School Diploma - undefined

New Germany High School

Bachelor of Science - Psychiatric Nursing

MacEwan University

Certificate - Occupational Health And Safety

University of Alberta

Community Service

WECAN Food Basket Society, Board/OH & S Committee - Current

I am the Occupational Health and Safety representative supporting the organization with building an OH & S program for their volunteers and staff. 


Santa Anonymous, DELIVERY DRIVER - Dec. 2024

Adhered to delivery schedules and deadlines., Confirmed all packages were properly labeled.


Mustard Seed, Cooked and Served food for the inner city population - Dec. 2019. 

I would volunteer once a week with Mustard seed. I would cook and serve the meals. This stopped during COVID due to restrictions. 

Samantha Smith