Samantha Smith
Edmonton,Canada
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Triage Nurse
Destination Home, Assisted Living Alberta
06.2025 - Current
- I assist with triage duties when needing support within the team.
- Collaborated with interdisciplinary teams to enhance treatment outcomes and patient satisfaction.
- Streamlined triage processes for efficient patient assessment and prioritization of care needs.
- Streamlined triage processes, leading to faster identification of high-risk patients requiring immediate attention.
- Performed triage on incoming patients and determined priority of referrals.
SYSTEMS CASE MANAGER
Destination Home, Assisted Living Alberta
09.2023 - Current
- Participated in team meetings to discuss case management strategies for individual cases.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Provided ongoing evaluation of client progress towards goals established in service plans.
- Educated clients on available community resources and how to access them effectively.
- Created individualized service plans in collaboration with clients, families, and other professionals.
- Developed comprehensive assessment plans to evaluate client needs and develop appropriate interventions.
- Coordinated care plans to address client needs and improve service delivery.
- Developed and maintained relationships with community resources to facilitate client support.
CASUAL
Edmonton Safe Consumption Site, George Spady
07.2022 - Current
- Harm Reduction Care
- Managed time efficiently in order to complete all tasks within deadlines.
- Serve and care for a vulnerable population.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
CASE MANAGER
CHOICE Day Programs, Alberta Health Services
02.2018 - 09.2023
- Developed and implemented comprehensive case management plans to address client needs and goals
- Evaluated treatment plans against individual goals and healthcare standards
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community
- Coordinated client assessments, developing individualized service plans to address unique needs and goals.
- Facilitated interdisciplinary team meetings, ensuring effective communication among healthcare providers and family members.
Acting Manager
CHOICE Day Programs, Alberta Health Services
12.2022 - 05.2023
- Prioritized and distributed assignments and workload based on individual staff strengths and experience
- Provided direct patient care, stabilized patients, and determined next course of action
- Fostered improvement in staff development, personnel training, and standards of patient care
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
CASE MANAGER/ON CALL
Supportive Living Edmonton, Alberta Health Services
02.2015 - 02.2018
- Developed and implemented comprehensive case management plans to address client needs and goals
- Evaluated treatment plans against individual goals and healthcare standards
- Assessed risk factors of patients and made referrals for further services
- Participated in clinical supervision to maintain professional development
- Collaborated with an interdisciplinary team to determine timely delivery of services
- Provided leadership, guidance and support to staff members
- Provided patient and family education on available resources and self-care strategies
- Established and maintained relationships with key stakeholders.
Education
Bachelor of Science - Psychiatric Nursing
MacEwan University
Practical Nurse Diploma - Nursing
NorQuest College
High School Diploma - undefined
New Germany High School
Certificate - Occupational Health And Safety
University of Alberta
Edmonton09-2026
Skills
- Analytical reasoning
- Data gathering for case planning
- Results-driven problem solver
- Client advocacy
- Effective multitasking
- Effective time management
- Patient care management
- Conducting annual case reviews
- Mental health assessment
- Effective resource allocation
- Proficient in Microsoft Outlook
- Educational assessment standards
- Cross-functional teamwork
- Patient care coordination
- Crisis management
- Program Development
- Effective motivational interviewing
- Connect Care access
LANGUAGES
English
Full Professional
Certification
- Nonviolent Crisis Intervention
- CPR
- Meditech User
- Appropriate Use of Antipsychotics
- Naloxone Administration
- RAI-HC Training
- Palliative Pain and Symptom
- Wound Care
- Connect Care
Timeline
Triage Nurse
Destination Home, Assisted Living Alberta
06.2025 - Current
SYSTEMS CASE MANAGER
Destination Home, Assisted Living Alberta
09.2023 - Current
Acting Manager
CHOICE Day Programs, Alberta Health Services
12.2022 - 05.2023
CASUAL
Edmonton Safe Consumption Site, George Spady
07.2022 - Current
CASE MANAGER
CHOICE Day Programs, Alberta Health Services
02.2018 - 09.2023
CASE MANAGER/ON CALL
Supportive Living Edmonton, Alberta Health Services
02.2015 - 02.2018
Practical Nurse Diploma - Nursing
NorQuest College
High School Diploma - undefined
New Germany High School
Bachelor of Science - Psychiatric Nursing
MacEwan University
Certificate - Occupational Health And Safety
University of Alberta
Community Service
WECAN Food Basket Society, Board/OH & S Committee - Current
I am the Occupational Health and Safety representative supporting the organization with building an OH & S program for their volunteers and staff.
Santa Anonymous, DELIVERY DRIVER - Dec. 2024
Adhered to delivery schedules and deadlines., Confirmed all packages were properly labeled.
Mustard Seed, Cooked and Served food for the inner city population - Dec. 2019.
I would volunteer once a week with Mustard seed. I would cook and serve the meals. This stopped during COVID due to restrictions.