Samantha Smith
Halifax,NS
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front of House Supervisor
Antojo Tacos + Tequila
05.2022 - Current
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Hostess
Antojo Tacos + Tequila
09.2018 - 05.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations, alerted servers, and managers of large groups and prepared seating.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Customer Service
Softmoc Canada
01.2017 - Current
- Handled cash, credit and debit transactions
- Excellent product knowledge
- Inventory
- Sales promotion
- Stock responsibilities
Customer Service
Wilson’s Home Hardware Shopping Centre
01.2015 - 01.2017
- Handled cash, credit and debit transactions
- Excellent product knowledge
- Inventory
- Sales promotion
- Trained new cashiers and employees
- Additional experience in furniture and seasonal departments
Office Assistant
Cape Sable Historical Society
01.2014
- Handled cash
- Secretarial duties
- Museum Attendant
- Inventory and artifact knowledge
- Experience Continued
Museum Attendant
Chapel Hill Museum
01.2013
- Handled cash transactions
- Inventory and artifact knowledge
- Discussion of artifacts with general public
Education
Bachelor of Arts Degree - Criminology
Saint Mary’s University
Halifax, NS2018
Bachelor of Arts Degree - Sociology, Psychology
Acadia University
Wolfville, NS2017
Diploma -
Barrington Municipal High School
Barrington, NS2012
Skills
- Proficient with Computers
- Office Management
- Social Media Knowledge
- Microsoft Office
- Guest Satisfaction
- Staff Management
- Team Leadership
Certification
- WHMIS
- Fairwinds Leadership Development Training
Timeline
Front of House Supervisor
Antojo Tacos + Tequila
05.2022 - Current
Hostess
Antojo Tacos + Tequila
09.2018 - 05.2022
Customer Service
Softmoc Canada
01.2017 - Current
Customer Service
Wilson’s Home Hardware Shopping Centre
01.2015 - 01.2017
Office Assistant
Cape Sable Historical Society
01.2014
Museum Attendant
Chapel Hill Museum
01.2013
Bachelor of Arts Degree - Criminology
Saint Mary’s University
Bachelor of Arts Degree - Sociology, Psychology
Acadia University
Diploma -
Barrington Municipal High School
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