SAMANTHA SIU
Vancouver,Canada
Summary
Calm, highly organized public service professional with extensive experience supporting emergency healthcare operations in fast-paced, high-pressure environments. Skilled at gathering critical information, prioritizing urgent situations, communicating effectively with multidisciplinary teams, and maintaining accurate records while working under strict confidentiality requirements. Recognized for remaining composed during emergencies, exercising sound judgment, and delivering compassionate service to diverse populations. Experienced working rotating shifts, managing competing priorities, and collaborating with physicians, nurses, security personnel, emergency responders, and members of the public. Seeking to bring strong communication, critical thinking, and crisis-management skills to Surrey Police Service as a Telecommunications Operator.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Office Administrator & Marketing Manager
Bellevue Realty Group
West Vancouver, BC
01.2024 - Current
- Manage daily office operations while prioritizing multiple competing tasks in a fast-paced environment.
- Handle confidential client records, legal documents, and financial information with a high degree of accuracy and discretion.
- Respond professionally to client inquiries in person, by telephone, and by email while providing timely and exceptional customer service.
- Maintain accurate records, databases, and documentation while ensuring attention to detail and data integrity.
- Facilitate clear communication between clients, realtors, contractors, legal professionals, and service providers to support efficient operations.
Emergency Registration Clerk
Providence Health Care
Vancouver, British Columbia
01.2018 - Current
- Manage high-risk situations involving distressed, aggressive, or emotionally escalated patients and visitors using trauma-informed communication and de-escalation techniques to promote safety.
- Assess behavioral risks and collaborate with physicians, nurses, allied health professionals, and security personnel to maintain a safe environment for patients, visitors, and staff.
- Support safe and efficient patient flow by coordinating care with multidisciplinary teams in a fast-paced emergency department.
- Maintain accurate patient records while ensuring confidentiality and compliance with healthcare policies, privacy legislation, and documentation standards.
- Facilitate respectful, culturally safe, and inclusive interactions during complex and emotionally charged situations to enhance the patient and family experience.
Assistant Property Manager
678162 BC LTD
Richmond, British Columbia
01.2018 - 01.2024
- Conducted routine property inspections to identify hazards, ensuring safe conditions for tenants and contractors.
- Coordinated maintenance activities to address workplace hazards, improving overall building safety.
- Worked with contractors to ensure safe work practices during repairs and maintenance projects.
- Promoted compliance with safety standards and company policies, enhancing regulatory adherence.
Registration & Booking Clerk
Provincial Health Services Authority
Vancouver, British Columbia
01.2021 - 01.2023
- Register patients and schedule lactation consultations while maintaining accurate electronic health records and ensuring confidentiality in accordance with healthcare privacy policies.
- Verify patient information and maintain detailed documentation to support accurate recordkeeping, regulatory compliance, and continuity of patient care.
- Coordinate timely access to donor human milk and lactation services by communicating effectively with parents, physicians, nurses, and multidisciplinary healthcare teams.
- Prepare, package, and distribute donor human milk while monitoring inventory levels and daily quotas to ensure safe, timely, and equitable allocation of resources.
- Follow infection prevention and control procedures, hospital protocols, and quality assurance standards when handling donor human milk to ensure patient safety and regulatory compliance.
Customer Contact Center Employee Benefits Associate
BC Clinical & Support Services
Burnaby, British Columbia
01.2015 - 01.2018
- Responded to employee inquiries regarding benefits, payroll, leave entitlements, and employment records, ensuring accurate information aligned with organizational policies and collective agreements.
- Reviewed, verified, and processed confidential employee records, ensuring accuracy, completeness, and compliance with organizational and legislative requirements.
- Interpreted policies, procedures, and collective agreements, facilitating effective resolution of employee inquiries.
- Maintained accurate electronic employee records while safeguarding confidential information and adhering to privacy legislation.
- Managed high volume of inquiries and competing priorities, delivering professional and responsive customer service in fast-paced environment.
Education
BACHELOR OF ARTS - PSYCHOLOGY
Kwantlen Polytechnic University
Skills
- Office Communication
- Project Management
- Task Management
- Strategic Planning
- Active Listening
- Situational Awareness
- Decisive under pressure
- Conflict management
- Fast-paced multitasking
- Accurate Data Entry
- Information Gathering
- Recordkeeping
- Confidential Content Management
- Customer service
- Verbal and Written Communication
- Team Collaboration
- Time Management
- Attention to Detail
- Adaptability
- Problem Solving
- Quality Control
- Administrative Reporting
- Office Safety Compliance
- Policy compliance
- Marketing Strategy
- Digital Marketing Tools
- Data Management
- Market Analysis
- Content Management
- Business Software
- Conflict Management
- Team Coordination
- Telecommunication systems
- Switchboard operation
- Typing Speed: 58 WPM
Certification
- Intermediate First Aid
Level C CPR/AED – 2026 - PHSA - WHS Violence Prevention: VPC Facilitator Workshop
- PHC - Provincial Violence Prevention for medium and high risk departments training
- 1st Dan – Black Belt in Taekwondo - 2005
Languages
Chinese (Cantonese)
Professional
Chinese (Mandarin)
Elementary
Timeline
Office Administrator & Marketing Manager
Bellevue Realty Group
01.2024 - Current
Registration & Booking Clerk
Provincial Health Services Authority
01.2021 - 01.2023
Emergency Registration Clerk
Providence Health Care
01.2018 - Current
Assistant Property Manager
678162 BC LTD
01.2018 - 01.2024
Customer Contact Center Employee Benefits Associate
BC Clinical & Support Services
01.2015 - 01.2018
BACHELOR OF ARTS - PSYCHOLOGY
Kwantlen Polytechnic University