SAMANTHA SINN
Receptionist
Perth,ON
Summary
Highly motivated job seeker with exceptional communication skills, problem-solving abilities, and meticulous attention to detail. Thrives in dynamic team environments and is dedicated to contributing to ongoing success. Committed to long-term growth and actively seeking opportunities to make a significant and positive impact in any work environment.
Overview
16
16
years of professional experience
2008
2008
years of post-secondary education
Work History
Receptionist
Ottawa Embassy Hotel
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
Fundraiser
WE PLANET EARTH
01.2023 - 12.2024
- Company Overview: Ontario nonprofit that undertakes charitable fundraising
- Developed impactful fundraising strategies to maximize donations and meet fundraising goals.
- Developed and executed creative strategies to promote fundraising events.
Receptionist/Night auditor
Best Western Plus
09.2018 - 06.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
Guest Experience Leader
McDonald's
05.2015 - 09.2018
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Cashier Supervisor
Independent Grocers
05.2010 - 03.2015
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
Serving & set-up at Events
Codes Mill
08.2009 - 10.2010
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
Ontario Secondary School Diploma -
St. John Catholic High School
Perth, ONSkills
Microsoft Office
A LITTLE ABOUT MY EXPERIENCE
With over 6 years of experience as a Front Desk Agent, I have developed strong leadership qualities through managing high-volume guest interactions, training new team members, and ensuring seamless operations. My ability to lead by example in maintaining high standards of customer service, resolve conflicts efficiently, and inspire team collaboration has contributed to a positive work environment. I consistently strive to motivate my colleagues, provide guidance in challenging situations, and contribute to the overall success of the front desk operations.
REFERENCES
Available upon request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Receptionist
Ottawa Embassy Hotel
04.2024 - Current
Fundraiser
WE PLANET EARTH
01.2023 - 12.2024
Receptionist/Night auditor
Best Western Plus
09.2018 - 06.2023
Guest Experience Leader
McDonald's
05.2015 - 09.2018
Cashier Supervisor
Independent Grocers
05.2010 - 03.2015
Serving & set-up at Events
Codes Mill
08.2009 - 10.2010
Ontario Secondary School Diploma -
St. John Catholic High School
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