Summary
Overview
Work History
Education
Skills
Languages
Availability
Timeline
Generic

Samantha Simon

Langley,Canada

Summary

To provide exceptional customer service by addressing client needs and resolving issues effectively. I work well collaboratively in team environments while also excelling in independent roles. I Embrace feedback and constructive criticism well and utilize it to enhance performance and service delivery each and everytime. I have worked in customer service positions since I was 17 years old, I take pride in helping people in every way I can.

Overview

20
20
years of professional experience

Work History

Customer Service Lead

Tan De Soleil
Langley, BC
03.2022 - Current

Managed sanitation and organization of salon space to enhance client experience.

Assisted clients in understanding benefits of indoor tanning and red light therapy. Educated clients on effects of UVA and UVB on skin health. Engaged with clients positively to celebrate personal milestones and exciting news.

Oversaw and participated in timely washing and folding of towels to optimize operational efficiency. Managed towel organization on shelves to facilitate uninterrupted client appointments. Directed sanitation and drying of client goggles to uphold hygiene standards. Implemented sweeping and mopping routines to sustain a spa-like atmosphere.

Led client consultations to recommend personalized skincare and tanning solutions, ensuring alignment with individual budgets. Managed product inventory to optimize sales and customer satisfaction. Developed strategies to increase product awareness and drive revenue growth.

Educated clients on red-light therapy products and their benefits. Assisted clients in understanding how enhancers can improve skin health and overall experience. Provided individualized recommendations based on client needs.

Sales Associate

The Real Patty Co.
Surrey, BC
09.2020 - 12.2021
  • Assisted in launching a new business venture by hosting a food booth at local farmers markets. Promoted and sold baked goods, specifically patties, to engage with community customers. Supported business growth through direct customer interaction and product sampling.
  • Provided assistance during initial business growth, facilitating a smooth transition to independent operations.
  • Operated family-owned business specializing in Jamaican patties.

Customer Service Representative/Key Holder

Shoeware House/DSW
Surrey/Langley, BC
10.2006 - 06.2020
  • Oversaw customer support by guiding individuals in finding suitable product sizes and comfort levels. Managed store operations, including cash handling and addressing customer feedback. Ensured a clean and organized environment through effective order management and store maintenance.
  • Oversaw operations as co-assistant manager from 2006 to 2010. Directed banking processes and order management. Navigated transition during maternity leave in December 2010, following location closure.

Child Minding/Care

self-employed
Langley, BC
09.2016 - 05.2020
  • Oversaw before and after school care for one, later expanding to two school-aged children while providing full-time care for an infant.
  • Oversaw daily meal preparation, including breakfast, lunch, and after-school snacks, fostering healthy eating habits. Led early learning initiatives through creative craft activities and outdoor engagement. Cultivated a secure and supportive atmosphere during holiday periods, early dismissals, and professional development days.
  • Implemented closure of daycare facility to mitigate risks associated with the pandemic and protect household members.

Hairstylist

Chatters Limited Partnership
New Westminster, BC
07.2006 - 03.2008
  • Specialized in providing tailored hairstyling solutions, ensuring satisfaction for women, men, and children through skilled techniques and creativity.
  • Managed safe handling and application of chemical coloring products and bleach, ensuring compliance with WHMIS standards.
  • Maintained clean workspaces by organizing and tidying areas throughout shifts. Assisted colleagues in managing customer expectations during challenging interactions. Supported team efforts to create a positive work environment by collaborating on cleanliness initiatives.
  • Managed retail sales operations, including store openings and closings, as well as bank deposits. Engaged customers in positive conversations and provided support for their concerns. Assisted clients with product inquiries and fostered a welcoming shopping environment.

Education

Secondary School in Beauty Certificate - Hairstylist course

Surrey College
Surrey, BC
06.2006

High School Diploma - Grade 8-12

Kwantlen Park
Surrey, BC
06.2004

Skills

Facilitated positive developmental outcomes for children through structured activities and attentive care Enhanced children's social interactions and learning experiences, contributing to their overall growth and well-being

Achieved high customer satisfaction ratings through effective problem resolution and support Improved service efficiency by implementing streamlined communication processes Enhanced team performance by sharing best practices and insights from customer interactions

Achieved high customer satisfaction ratings through effective problem-solving and support Enhanced store reputation by addressing customer needs promptly and professionally Increased customer loyalty by creating a welcoming atmosphere

Achieved high levels of client satisfaction through personalized hairdressing services Enhanced salon reputation by consistently delivering exceptional styling results Cultivated a positive team environment that contributed to overall service excellence

Achieved high cleanliness standards through effective surface and deep cleaning strategies Improved facility hygiene by implementing thorough cleaning protocols Elevated team performance by fostering a collaborative cleaning environment

Increased customer satisfaction by delivering meals promptly and accurately Enhanced kitchen efficiency through effective coordination of food preparation and serving tasks Achieved a clean and organized kitchen environment, contributing to a positive dining experience

Achieved enhanced sales performance through comprehensive weekly and monthly report analysis Identified key trends that informed strategic sales initiatives Fostered collaboration among teams to optimize reporting processes and outcomes

Conducted regular inventory audits to maintain accurate stock records and minimize discrepancies

Achieved seamless cash exchange operations through effective management of bank drop processes Enhanced financial accuracy by optimizing cash handling procedures Improved transaction reconciliation methods to uphold banking compliance and integrity

Performed a range of homecare responsibilities, focusing on cleanliness, organization, and overall household maintenance

Languages

English
Elementary

Availability

  • Ideally, an overnight shift works best for me as I need to be able to drop my kids off and pick them up from school, as we have no one else that can do so. I can be available anytime beginning at 9pm - 6/6:30am. I will add that I am double vaccinated and boosted against covid-19.
  • Thank you so much for your time and I hope to your from you soon.

Timeline

Customer Service Lead

Tan De Soleil
03.2022 - Current

Sales Associate

The Real Patty Co.
09.2020 - 12.2021

Child Minding/Care

self-employed
09.2016 - 05.2020

Customer Service Representative/Key Holder

Shoeware House/DSW
10.2006 - 06.2020

Hairstylist

Chatters Limited Partnership
07.2006 - 03.2008

Secondary School in Beauty Certificate - Hairstylist course

Surrey College

High School Diploma - Grade 8-12

Kwantlen Park
Samantha Simon