Overview
Work History
Education
Skills
Timeline
Generic

Samantha Shute

Student Advisor
Toronto,ON

Overview

17
17
years of professional experience

Work History

Student Advisor

OCAD University
04.2023 - Current
  • Advise undergraduate students on academic policies, program requirements, degree progress, petitions, and appeals, offering personalized guidance to support academic success and ensure timely completion of degree requirements.
  • Navigate curriculum requirements across 18 distinct academic programs, ensuring students understand program-specific expectations and meet graduation criteria.
  • Deliver engaging presentations during orientation sessions, academic workshops, and student recruitment events to promote academic success strategies and program awareness.
  • Maintain confidential student records, track academic progress, and identify students requiring timely intervention to stay on track.
  • Support students in resolving registration issues and scheduling conflicts, maintaining detailed records for tracking.
  • Foster strong relationships with students and staff across various campus departments, offering tailored advice and solutions to academic concerns while maintaining a high level of professionalism and diplomacy.

Program Assistant, Faculty of Design

OCAD University
Toronto, Ontario
07.2020 - 04.2023
  • Coordinated administrative support for seven distinct academic programs, ensuring smooth program delivery and timely communication between students, faculty, and stakeholders.
  • Managed high-volume student inquiries related to course registration, academic requirements, grades, and program changes, providing clear, accurate responses or referrals.
  • Assisted faculty and Program Chairs with administrative tasks, including preparing reports, organizing meetings, processing grade changes, room bookings, pre-requisite waivers, and handling academic misconduct cases.
  • Supported academic programs during their IQAP (Institutional Quality Assurance Process) reviews by organizing documentation, coordinating timelines, and ensuring compliance with university standards and procedures.
  • Contributed to the development of program materials and communications to deliver clear and helpful information to students

ESL Teacher

Various
Madrid, Spain
10.2017 - 06.2020
  • Led English classes for high-school students and business professionals, focusing on grammar, writing, and conversational skills to promote language proficiency.
  • Designed and delivered engaging lesson plans tailored to different learning styles, enhancing student comprehension and communication skills.
  • Developed and implemented creative learning strategies to encourage active participation and boost student engagement.

Office Administrator

Forbes Andersen LLP
Toronto, Ontario
07.2013 - 01.2016
  • Managed payroll, expense reports, and vacation/sick day tracking for clients, ensuring timely submissions and policy compliance.
  • Recruited, interviewed, and trained new staff, implementing clear office procedures and fostering a productive team environment.
  • Oversaw building maintenance and safety protocols, organizing repairs and managing vendor service contracts.
  • Ensured smooth daily office operations, handling scheduling, correspondence, and document management.

Administrative Assistant

Forbes Andersen LLP
Toronto, Ontario
12.2011 - 07.2013
  • Delivered professional, client-focused support across multiple channels (in person, phone, written), acting as a liaison between clients, accountants, and government agencies.
  • Managed sensitive financial information, adhering to privacy regulations and maintaining secure, organized filing systems.
  • Reviewed tax documents for accuracy, coordinating with accounting staff to ensure compliance and meeting tight deadlines for tax filings.
  • Assisted with project management, ensuring deadlines were met and that all deliverables were produced in accordance with client expectations.

Administrative Assistant

Daurio & Franklin LLP
01.2010 - 06.2011
  • Coordinated audit documentation for over 200 condominium corporations, ensuring timely and organized delivery of required materials.
  • Created and maintained a centralized client database, which was used daily by auditors and accounting staff to streamline workflow.
  • Assisted with the preparation of client reports and audit documentation, ensuring accuracy and compliance with regulatory standards.
  • Supported team members in conducting audits and preparing financial documents for clients.

Administrative Support Assistant

York University Temporary Agency (YUTA)
02.2009 - 04.2010
  • Supported the Student Financial Services, Registrar's Office, and Finance Department with administrative tasks during peak periods.
  • Processed OSAP loan applications, ensuring accurate documentation and compliance with financial aid policies.
  • Maintained confidential student records and processed sensitive information with high levels of accuracy and discretion.

Education

Bachelor of Fine Arts - Film Production

York University
Toronto, Canada
05.2001 -

Skills

  • Student Advising & Academic Support: Expertise in advising undergraduate students on academic policies, program selection, degree requirements, and petitions

  • Program & Curriculum Coordination: Experience managing multiple academic programs, ensuring seamless delivery, and maintaining compliance with university policies

  • Student Recruitment & Engagement: Skilled in delivering presentations, orientation sessions, and workshops to engage students and promote academic success

  • Data Management & Systems Proficiency: Familiar with university "self-service" systems for academic advising, student records, and course registration, and proficient in MS Office (Word, Excel, PowerPoint, Teams), Zoom, and other administrative tools

  • Communication: Excellent verbal and written communication skills, with a focus on providing clear, professional guidance to students, faculty, and staff

  • Time Management & Organization: Proven ability to handle multiple priorities, meet deadlines, and maintain a high degree of accuracy and confidentiality

  • Interpersonal Skills: Tactful, resourceful, and able to build strong, professional relationships with students, faculty, and colleagues

  • TEFL & TESOL Certified: Trained in teaching English as a foreign language and to speakers of other languages, with experience in developing lesson plans, enhancing language skills, and supporting diverse learning needs

Timeline

Student Advisor

OCAD University
04.2023 - Current

Program Assistant, Faculty of Design

OCAD University
07.2020 - 04.2023

ESL Teacher

Various
10.2017 - 06.2020

Office Administrator

Forbes Andersen LLP
07.2013 - 01.2016

Administrative Assistant

Forbes Andersen LLP
12.2011 - 07.2013

Administrative Assistant

Daurio & Franklin LLP
01.2010 - 06.2011

Administrative Support Assistant

York University Temporary Agency (YUTA)
02.2009 - 04.2010

Bachelor of Fine Arts - Film Production

York University
05.2001 -

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Samantha ShuteStudent Advisor