Samantha Santiago
Middle Sackville,NS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Laboratory Assistant
Nova Scotia Health Authority
12.2022 - Current
- Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
- Prepared laboratory samples for analysis and performed data entry for accurate reporting.
- Followed safety protocols to maintain safe and secure laboratory environment.
- Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
- Documented and verified patient information using laboratory information system.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Take-out Associate and Server
Swiss Chalet
09.2021 - 04.2022
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service
- Providing excellent customer service during their dining experience
- Carrying drinks and food from kitchen area to the tables
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Completed cleaning duties by sweeping and mopping floors and tidying up server stations
- Provided exceptional service to high volume of daily customers
Meal Advisor
M&M Food Market
06.2021 - 09.2021
- Helped customers find specific products, answered questions, and offered product advice
- Assisted with purchases, locating items, and signing up for rewards programs
- Inspected items for damage and obtained replacements for customers
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room
- Performed scheduled inventory counts and supply audits
Shift Supervisor
Mezza Lebanese Kitchen
08.2020 - 05.2021
- Resolved team member concerns and problems while facilitating solutions and forwarding complex matters to higher authorities
- Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints
- Delegated tasks to multiple employees while maintaining efficient workplace
- Created and improved daily operational plans including production schedules and optimizing task flows
- Kept areas clean, neat and inspection-ready at all times to comply with product guidelines
- Inspected incoming supplies to conform with materials specifications and quality standards
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
Education
Medical Laboratory Science
The Michener Institute For Applied Health Sciences
Toronto, ON04.2026
High School Diploma -
Millwood High School
Middle Sackville, NS06.2020
Medical Laboratory Assistant
CBBC Career College
Dartmouth, NS11.2022
Skills
- Team Supervision
- Staff development
- Quality Control
- Quality assurance controls
- Equipment Troubleshooting
- Critical Thinking
- File Organization and Maintenance
- Laboratory Information Systems
- Patient Records Documentation
- Safety Compliance
- Specimen Collection
- Bacterial Inoculation
Certification
- Transportation of Dangerous Goods for Infectious Substances, Biological Substances Category B and Dry Ice, Atlast Compliance Ltd. – 2022
- Nonviolent Crisis Intervention, CPI – 2022
- Workplace Hazardous Material Information System, Online – 2022
- Medical Laboratory Assistant, CSMLS – 2023
Languages
English
Native or Bilingual
Filipino
Native or Bilingual
Timeline
Medical Laboratory Assistant
Nova Scotia Health Authority
12.2022 - Current
Take-out Associate and Server
Swiss Chalet
09.2021 - 04.2022
Meal Advisor
M&M Food Market
06.2021 - 09.2021
Shift Supervisor
Mezza Lebanese Kitchen
08.2020 - 05.2021
Medical Laboratory Science
The Michener Institute For Applied Health Sciences
High School Diploma -
Millwood High School
Medical Laboratory Assistant
CBBC Career College
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