Samantha Saltzer
Forestville
Summary
Compassionate Patient Access Specialist with significant background in healthcare administration. Demonstrated strengths include familiarity with health insurance protocols, patient registration, while maintaining high levels of customer service. Proven ability to effectively communicate with all individuals dealing with traumatic events, improve organizational efficiency, and contribute positively to team dynamics for enhanced patient care delivery.
Overview
4
4
years of professional experience
Work History
Patient Access Specialist
Providence Santa Rosa Memorial Hospital
Santa Rosa
09.2023 - Current
- Verify Patient Demographics
- Check in Walk-In Patients & Trauma/Critical Patients by Ambulance
- Verify Demographics
- Run and Verify Insurance
- Answer Hospital Operator Phone
- Page out Codes throughout Hospital
- Assist Visitors
- Collect Copayments
- Interview Patients
- Collect Consent
- Communicates with EMTs, Nurses, Doctors to provide accurate registration
Operations Manager
Buckle
Santa Rosa
02.2023 - 11.2024
- Ensure the store is visually appealing to guests and up to visual standards
- Answer store phone
- Delegating tasks to the team
- Educating the team on company updates
- Monitor non-sales team to ensure efficiency
- Keeping supplies in stock and organized
- Shipping out guests' orders, pulls, and RTVs
- Completing markdowns
- Uses Performance Tracker to track results and strategize on product rotation
- Schedule interviews when needed
Senior Brand Ambassador (Keyholder)
aerie by American Eagle Outfitters
Santa Rosa
05.2021 - 02.2023
- Ensured all guests have a good shopping experience.
- Some leader-on-duty hours given.
- Balanced cash registers by opening and closing the store.
- Operated cash registers to ring up guests.
- Processed shipment.
- Took occasional zoom calls about new procedures and learning how to enhance our instagram page.
- Changed floor-set by adding new product and marketing.
Education
Associate in Arts (AA) - Psychology
Santa Rosa Junior College
Santa Rosa, CA05.2023
High school diploma -
El Molino High School
Forestville, CA06.2020
Skills
- Communication Skills
- Time Management
- Customer Service
- Inventory Control
- Multitasking and organization
- Pre-admission requests
- Mangement
- Attention to Detail
- Cashiering
- Patient registration
- Insurance verification
- Electronic health records
- Medical terminology
- Patient interviewing
- HIPAA compliance
- Co-payment collection
- Front desk operations
- Patient check-in
- Problem-solving
Timeline
Patient Access Specialist
Providence Santa Rosa Memorial Hospital
09.2023 - Current
Operations Manager
Buckle
02.2023 - 11.2024
Senior Brand Ambassador (Keyholder)
aerie by American Eagle Outfitters
05.2021 - 02.2023
Associate in Arts (AA) - Psychology
Santa Rosa Junior College
High school diploma -
El Molino High School
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