Samantha Saloza

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and
minimizing discrepancies.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Improved customer satisfaction by addressing and resolving complaints promptly.

• Maintained a clean and organized work environment for both staff members and customers by performing daily upkeep tasks.
• Counted cash registers at end of shift and filled out necessary reports.
• Resolved customer complaints professionally, ensuring their concerns were addressed promptly and effectively.
• Handled cash transactions accurately, contributing to efficient store operations and minimizing discrepancies.
• Opened and closed store at proper times for reliable services.
• Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
• Trained and supervised new employees to apply best practices in customer service and store operations.
• Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.

• Prepared compounded medications as directed by Pharmacist, following established procedures while ensuring accuracy in measuring and mixing ingredients.
• Assisted patients with pick up and drop off processes, ensuring accuracy and confidentiality of patient information.
• Assisted Pharmacist in accurately and safely dispensing prescription medications by reviewing and interpreting prescription orders, counting or measuring medications, and labeling containers properly.
• Maintained cleanliness in labs and ensuring safety in work environment.
• Verified and direct bills third party insurance and perform relevant administrative tasks to ensure timely processing of medications.
• Greeted customers and responded to questions with friendly, knowledgeable assistance.
• Trained new pharmacy staff on computer system and drug management protocols.
• Monitored inventory levels to inform pharmacist of shortages and facilitate resupply.

• Processed written prescriptions, requests for refills, and verified patient information are complete and accurate.
• Assisted customers by answering simple questions, locating items, or referring them to the Pharmacist for medication information.
• Accurately and efficiently prepared prescription orders after verifying information and dosage.
• Performed routine clerical duties, including data entry, answering telephones, and assisting customers.
• Assisted customers with picking up prescriptions in an orderly and timely manner.
• Maintained organization and cleanliness withing the pharmacy.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Welcomed, greeted and assisted customers in high-traffic store.
• Updated account information to maintain customer records.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Worked with customers to understand needs and provide excellent service.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Increased sales by offering advice on purchases and promoting additional products.
• Accurately processed POS transactions, returning cash, payment cards and receipts to customers.
• Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash, debit and credit card transactions with excellent accuracy levels.
• Restocked and organized merchandise in front lanes.
• Processed customer refunds and exchanges according to established guidelines.
• Monitored self-checkout systems and provided help in resolving complex problems.
• Managed over 50 customer calls per day.