Samantha Rummage-Mathias

Company Overview: Altamont Hotels Inc

• Strategically developed and managed annual budgets for 20 years with same ownership, controlled costs, consistently achieving required profitability, maintaining adherence to brand standards, and earning A ratings on annual inspection reports
• Best of Wyndham Award Winner (2019, 2021, 2022, 2023, 2024) for outstanding service scores and inspection performance. Only 75 elite Wyndham hotels were awarded worldwide in 2024, Wyndham Visalia and Wyndham Anaheim Resort being the only two in California to receive the award, a testament to excellence among destination and resort properties
• Recognized as Large Business of the Year (2019) by the Visalia Chamber of Commerce for exceptional community involvement and creating a positive workplace culture
• Lead and motivate a team of 12 managers (including 5 in Sales/Catering) and more than 100 staff members in Visalia’s largest full-service hotel. Property features include 256 rooms, 22,000 sq. ft. of meeting space, 14 breakout rooms, lounge, restaurant, room service, two pools and spa
• Oversaw the successful 2015 brand conversion from IHG to Wyndham (WHR), including a $10 million PIP - Property Improvement Plan renovation project, including all invoice approvals and bank draws. Managed deadlines with contractors, and played a key role in selecting custom-designed FF&E for guest rooms, public areas, restaurant, and lounge
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.

Company Overview: The Hotel Group

• Directed Front Office, Housekeeping, and Engineering teams to optimize operations and budgets while ensuring compliance with brand standards
• Introduced and led a SWOT Team, resulting in improved guest satisfaction rankings from 9th to 1st place and achieving Holiday Inn Quality Excellence Awards in 2003 and 2004
• Appointed to the IHG National Pricing and Profit Task Force, collaborating with senior IHG leadership to develop impactful marketing and revenue strategies

Company Overview: Richfield Hospitality Service (now Marriott Hotel, Visalia)

• Drove a 14% revenue increase in convention market segment by managing Target and Key Account Lists valued at $1.6 million and $1.2 million respectively
• Consistently traveled to feeder markets to establish relationships and market the hotel
• Fostered positive relationships with the Visalia Convention Center and Visalia Convention and Visitors Bureau, ensuring collaborative success for events and also attending sales trade shows as a team
• Recognized as Manager of the Quarter for increased sales and positive employee engagement

Company Overview: Aramark Corp

• Managed Food & Beverage operations for Lake Quinault Lodge and Kalaloch Lodge, assuming General Manager responsibilities for Kalaloch Lodge during the winter season
• Increased guest service scores by 10% through cross-training staff and introducing revised labor controls, resulting in significant operational savings

Company Overview: Capstar Hotels

• Promoted to General Manager of a 170-room full-service property with 18,000 sq. ft. of convention space, bar, restaurant and pool
• Launched an incentive program that boosted Priority Club New Member enrollment by 25%, improving occupancy, rates, and repeat business