Samantha Ruiz
Rialto
Summary
Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
TCI Transportation
01.2023 - Current
- Communicated effectively with drivers and clients to provide updates and resolve issues promptly.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
Service Dispatcher
Sunrise Ford
07.2020 - 06.2022
- Coordinated service schedules for optimal technician deployment and customer satisfaction.
- Fostered strong relationships with technicians to facilitate effective problem resolution and workflow management.
- Analyzed service data to forecast demand trends, improving resource allocation strategies.
- Led cross-functional meetings to align service goals with organizational objectives and enhance overall operations.
- Monitored technician performance and provided feedback for continuous improvement initiatives.
Lead Dispatcher
legacy Supply Chain
02.2018 - 06.2020
- Managed daily dispatch operations, ensuring efficient routing and timely deliveries.
- Supervised team of dispatchers, providing training and support to enhance performance.
- Developed and implemented process improvements to optimize fleet management.
- Coordinated communication between drivers and clients to resolve issues promptly.
- Analyzed dispatch data to identify trends and recommend strategic enhancements.
- Ensured compliance with safety regulations and company policies in all operations.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
Call center
Ashleys furniture
08.2017 - 01.2018
- Adhered strictly to established protocols while working under pressure in a fast-paced call center environment.
- Provided constructive feedback to agents based on regular evaluations, fostering a culture of continuous improvement within the call center environment.
- Maintained thorough documentation of procedures, policies, and best practices within the call center, ensuring consistency in training and operational execution.
- Achieved top performer status within the call center multiple times due to consistent results-driven performance.
- Contributed valuable insights during team meetings aimed at enhancing operational strategies within the call center environment furthering its overall effectiveness.
- Analyzed and developed service goals for in-bound call center.
- Exceeded target key performance indicators regularly, contributing significantly to the success of the call center operation as a whole.
Education
High School Diploma -
Wilmer Amina Carter High School
Rialto, CaSkills
- Data entry
- Customer service
- Report planning
- Communication
- Problem-solving
- Decision-making
- Active listening
- Dispatching procedures
- Dispatch software
- Attention to detail
- Database maintenance
- Closing tickets
- Service planning
- Database updates
- Traffic monitoring
- Database management
COMMUNICATION
Implemented new procedures and technologies that improved efficiency and streamlined operations.
LEADERSHIP
Successfully led a team to exceed goals while maintaining excellent customer satisfaction scores.
Languages
Spanish
Timeline
Dispatcher
TCI Transportation
01.2023 - Current
Service Dispatcher
Sunrise Ford
07.2020 - 06.2022
Lead Dispatcher
legacy Supply Chain
02.2018 - 06.2020
Call center
Ashleys furniture
08.2017 - 01.2018
High School Diploma -
Wilmer Amina Carter High School