Samantha Ruiz
Anaheim
Summary
Dynamic and customer-focused professional with extensive experience in event coordination, team supervision, and customer service. Proven ability to manage multiple responsibilities in a fast paced environment and ensure high levels of guest satisfaction. Seeking to leverage skills in a challenging role within the hospitality industry.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Coffee Bean & Tea Leaf
07.2024 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Event Staff Member
Be Good Restaurant & Experience
12.2023 - 04.2024
- Assisted in the setup, execution and breakdown of events, ensuring smooth operations and client satisfaction
- Provided excellent customer service by addressing attendee inquires and resolving issues promptly
- Coordinated with team members to manage event logistics, including registration, seating and AV equipment
- Ensured compliance with safely regulations and venue policies to create a secure environment
- Managed vendor relationships and coordinated deliveries to ensure timely availability of supplies
Supervisor
Be Good Restaurant
08.2023 - 04.2024
- Conduct operational walkthrough swiftly addressing issues
- Manage cash flow, recording and inputting funds from main safe
- Efficiently schedule and supervise staff, overseeing breaks and shifts
- Coordinate reservations for large parties, facilitating kitchen-front-of-house communication
- Prioritize guest satisfaction through 100% table visits, actively seeking and addressing feedback
- Train new front-of-house employees, providing guidance on company policies
- Implement strategies for timely guest service, monitoring sales, labor, and inventory
Server
Be Good Restaurant
04.2023 - 04.2024
- Ensuring you are guest focused, how we greet our guest is important
- Practice full hands at all times, pre-bussing and assisting coworkers, making productive steps always to assist in the overall operations of the business
- Learn to use my time wisely, keeping busy, utilizing downtime for side work duties
- Acknowledge every table sat immediately and let them know you will be right over
- 100% menu knowledge is required for both food and bar drinks
- Making sure we put food orders in a time matter to not overwhelm the kitchen
- Maintain communication with management, wait times, service needs, or opportunities for upselling
Host
Ruths Chris Steakhouse
06.2022 - 05.2023
- Efficiently organize daily floor plan, optimizing server stations for smooth services
- Greet and check in arriving guests, ensuring a seamless entry process
- Proactively confirm reservations and address guest inquiries promptly
- Oversaw to-go orders, providing support to team members for accuracy and efficiency
- Collaborated with team members, demonstrated flexibility and teamwork
Asst. Team Leader
H&R Block
01.2022 - 04.2023
- Set a positive tone for the office, fostering a culture of quality and consistent execution
- Lead daily huddles and effectively communicate essential information to office associates
- Ensure a positive associate experience, coaching and holding them accountable to SOP
- Oversee and lead client activities, from providing a warm welcome to executing work center and appointment management for an outstanding client experience
Skills
- Customer Service: Effective Communication, Conflict Resolution, Guest Satisfaction
- Team Leadership: Training, Scheduling Staff Supervision
- Event Coordination: Logistics Management, Vendor Relations, Compliance
- Operational Efficiency: Cash Flow Management, Sales Monitoring, Inventory Control
- Personal Attributes: Cultural Competency, Organization, Time Management, Critical Thinking, Professionalism
Certification
- Certified Nursing Assistant (CNA)
- Theory
- Skills
- Clinical
- Basic Life Support Certification (BLS)
Timeline
Barista
Coffee Bean & Tea Leaf
07.2024 - Current
Event Staff Member
Be Good Restaurant & Experience
12.2023 - 04.2024
Supervisor
Be Good Restaurant
08.2023 - 04.2024
Server
Be Good Restaurant
04.2023 - 04.2024
Host
Ruths Chris Steakhouse
06.2022 - 05.2023
Asst. Team Leader
H&R Block
01.2022 - 04.2023
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