Samantha Ruggieri
Montreal,QC
Summary
Detail-oriented and compassionate case manager and administrative professional with 8+ years of experience in healthcare administration, insurance claims, and patient coordination. Skilled in policy interpretation, compliance, and client support, with expertise in workflow optimization and EMR systems. Adept at leveraging AI tools and technology to improve accuracy and efficiency, while maintaining privacy compliance. Committed to delivering accurate solutions, and providing exceptional customer service.
Overview
9
9
years of professional experience
Work History
Case Manager
Canassistance
09.2023 - Current
- Managed travel insurance claims, reviewing medical documentation, and interpreting policy terms to determine coverage eligibility.
- Coordinated with international physicians, internal medical teams, and Canadian providers to ensure continuity of care.
- Delivered claim decisions with professionalism and empathy, supporting clients during urgent and high-stress situations.
- Maintained accurate case records, and ensured compliance with privacy and regulatory standards.
- Communicated regularly with clients and healthcare providers to deliver timely updates and clear guidance.
Patient Coordinator
Paraide Healthcare
10.2023 - 08.2024
- Coordinated and dispatched PABs to CLSCs, hospitals, emergency requests, and private clients to ensure continuous patient care.
- Matched clients with appropriate caregivers based on medical needs, preferences, and schedules.
- Responded to last-minute staffing requests, securing qualified personnel quickly to maintain uninterrupted care.
- Maintained accurate schedules, documentation, and communication between clients, staff, and healthcare facilities.
- Delivered exceptional problem resolution in sensitive care situations, ensuring compliance with internal policies and client expectations.
Administrative Agent
Westmount Medical Institute
02.2022 - 09.2023
- Processed high-value payments for surgical procedures, regularly handling credit card transactions over $10,000.
- Implemented the invoice entry system within the EMR, and independently trained team members on the new billing workflow to ensure consistency and accuracy.
- Entered and tracked invoices in the accounting system, supporting accurate and timely financial reporting.
- Organized internal events, and provided administrative support for various operational needs.
- Ensured smooth day-to-day operations by addressing administrative challenges and coordinating with service providers when necessary.
Medical Secretary
La Cité Médical
02.2018 - 03.2020
- Managed scheduling for 12 or more physicians, ensuring optimized appointment flow, and reduced wait times.
- Operated a 10-line phone system in a high-volume call environment, handling continuous inbound calls, and returning patient messages promptly.
- Processed payments and ensured the accurate entry of patient billing information.
- Acted as a liaison between patients, physicians, and hospital departments to coordinate follow-up appointments, diagnostic tests, and missing documentation.
- Maintained accurate patient records, and facilitated timely communication to support quality care.
Medical Secretary
The Children's Clinic
06.2016 - 12.2018
- Managed scheduling exclusively for allergy and dermatology patients, ensuring timely and accurate appointments.
- Implemented a structured dermatology waitlist system to manage a high volume of referrals efficiently, and improve appointment flow.
- Maintained and monitored the high-volume waiting list, prioritizing patients based on urgency and availability.
- Processed and triaged a large volume of hospital emails to book and confirm appointments promptly.
- Ordered office supplies when needed while monitoring inventory levels at all times.
Education
Artistic Make-Up Certificate -
Inter-Dec College
01-2015
High School Diploma -
Beurling Academy
01-2012
Skills
- Insurance claims management
- Case management
- Claim adjudication
- Policy interpretation
- Compliance and privacy
- Coverage eligibility
- Documentation and reporting
- Medical documentation
- Patient care coordination
- EMR systems
- AI tools (ChatGPT, process automation)
- Multilingual: English, French, Italian
Timeline
Patient Coordinator
Paraide Healthcare
10.2023 - 08.2024
Case Manager
Canassistance
09.2023 - Current
Administrative Agent
Westmount Medical Institute
02.2022 - 09.2023
Medical Secretary
La Cité Médical
02.2018 - 03.2020
Medical Secretary
The Children's Clinic
06.2016 - 12.2018
Artistic Make-Up Certificate -
Inter-Dec College
High School Diploma -
Beurling Academy
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