Samantha Rose Pechen-Berg
Richmond Hill,Canada
Summary
Highly dependable and motivated student with hands-on experience in food service, retail, and cashier roles. Expertise in providing excellent customer service in fast-paced environments, ensuring accurate transactions, and maintaining a positive and professional attitude. Strong communication and interpersonal skills for effective collaboration with team members and engaging customers. Proficient in working with POS systems, performing basic inventory tasks, and managing multiple responsibilities under pressure. Recognized for punctuality, attention to detail, and a strong desire to learn and embrace new challenges.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Service Worker and Cashier
Tim Hortons
06.2021 - 06.2024
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
Sales Associate and Cashier
Spirit Haloween
06.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Pushed customers to donate for our donation partners during checkout.
- Restocked Merchandise during opening and closing, as well as maintaining a stocked, clean floor during hours of business.
Seasonal Sales Associate
Bonanza
03.2022 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Learned about specific plants and their needs to help customers determine the best plants for them and their needs.
Education
Bachelor of Science - Biological Resource Mng.,Major; Environmental Mng.
University of Guelph
Guelph, ON01.2029
High School Diploma -
Richmond Hill High School
Richmond Hill, ON01.2024
Skills
- Quick learner
- Positive attitude
- Multitasking
- Customer service
- Cleaning and sanitation
- Problem-solving
- Strong communication skills
- Team oriented
- Safe food handling
- Cash register operation
- Interpersonal skills
- Food and safety standards
Languages
English
Native or Bilingual
Certification
- Smart Serve Certification, Obtained (03/2024)
- Full G license
- CPR trained
Extracurricular activities
- University of Guelph pre law society team member, environmental governance club member, wildlife club member, and a member of Hillel Guelph.
- TRIP harm reduction clinic volunteer (outreach program)
Timeline
Sales Associate and Cashier
Spirit Haloween
06.2023 - 11.2023
Seasonal Sales Associate
Bonanza
03.2022 - 07.2022
Food Service Worker and Cashier
Tim Hortons
06.2021 - 06.2024
Bachelor of Science - Biological Resource Mng.,Major; Environmental Mng.
University of Guelph
High School Diploma -
Richmond Hill High School
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