Samantha Romero
Premier Service Consultant
Long Beach
Summary
I have eight years of experience in fast-paced, customer focused environments. I'm a strong team player with excellent organizational skills and the ability to manage multiple projects with precision. My background includes customer service, security, and healthcare, where I’ve developed strong problem solving and communication skills. I consistently improve customer satisfaction and efficiency by advocating for client needs and streamlining operations. I'm looking to transition into a new field while continuing to leverage my experience in delivering exceptional support.
Overview
9
9
years of professional experience
1
1
Language
Work History
Premier Service Consultant
Corporate AT&T
09.2024 - Current
- Discussed options with clients and determined appropriate plans.
- Provided expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Applied advanced skills and knowledge of Salesforce on daily basis.
- Boosted sales performance by developing and executing strategic field sales plans.
Parks, Recreation and Marine Temp
The City Of Long Beach
03.2024 - 08.2024
- Developed and executed engaging community events, bringing together diverse groups for cultural celebrations.
- Coordinated with law enforcement to maintain park security and address any incidents promptly..
- Provided support during emergency situations, ensuring prompt response from appropriate personnel when needed.
- Enhanced visitor experience by providing excellent customer service and addressing inquiries about park facilities.
Security Officer
Disneyland Resort
03.2023 - 02.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Health Concierge
Aetna
03.2021 - 12.2022
- Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Educated clients about health insurance coverage options, benefits and costs.
Armored Guard
GardaWorld Federal Services
02.2019 - 01.2021
- Conducted routine maintenance checks on armored vehicles to ensure optimal functionality and safety during operations.
- Supported the efficient operation of cash processing centers by accurately sorting, counting, and verifying large sums of currency.
- Assisted in training new employees on proper procedures, protocols, and safety measures for armored guard duties.
- Streamlined inventory processes, implementing a comprehensive tracking system for valuable items stored in the vault.
- Reduced discrepancies by performing daily audits and reconciliations of vault contents.
Security Officer Temp
Long Beach Water Department
02.2018 - 10.2018
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored premises in company vehicle and by foot.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored CCTV cameras and alarm systems for security breaches.
Main Office Assistant
NG Transport
05.2016 - 11.2017
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
- Monitored real-time fleet movements to adjust dispatch plans as needed, ensuring optimal service levels.
- Collaborated effectively with cross-functional departments to ensure smooth operations and consistent information flow throughout the organization.
- Oversaw payroll processing, ensuring accuracy and timely distribution of employee payments.
Education
High School Diploma -
Warren High School
Downey, CA 05.2001 -
Skills
● Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams, Salesforce)
● Advocating for members' needs with professionalism and empathy
● Ability to handle high volume calls and emails efficiently
● Facilitating referrals for appropriate specialists/providers
● Extensive experience in delivering exceptional customer service
● Knowledgeable in ICD/CPT medical terminology
● Strong problem-solving abilities for effective solutions
● Medical claims, benefits, billing and eligibility
● Highly self-motivated and customer-centric
Timeline
Premier Service Consultant
Corporate AT&T
09.2024 - Current
Parks, Recreation and Marine Temp
The City Of Long Beach
03.2024 - 08.2024
Security Officer
Disneyland Resort
03.2023 - 02.2024
Health Concierge
Aetna
03.2021 - 12.2022
Armored Guard
GardaWorld Federal Services
02.2019 - 01.2021
Security Officer Temp
Long Beach Water Department
02.2018 - 10.2018
Main Office Assistant
NG Transport
05.2016 - 11.2017
High School Diploma -
Warren High School
05.2001 -
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