Samantha Roman
San Dimas
Summary
Dependable logistics professional with extensive experience in dispatch operations and team leadership. Demonstrated expertise in customer service, staff supervision, and problem-solving within dynamic environments. Recognized for strong work ethic and leadership potential, leading to early promotions in management roles.
Overview
12
12
years of professional experience
Work History
Logistics Dispatcher
Brothers Transportation Inc
Baldwin Park
11.2021 - Current
- Coordinate daily operations for a fleet of approximately 30 trucks, ensuring on-time and efficient deliveries.
- Plan and adjust routes using GPS/dispatch software to optimize fuel use, reduce delays, and meet delivery deadlines.
- Assign loads based on driver availability, hours-of-service (HOS) compliance, and freight requirements.
- Maintain regular communication with drivers to provide updates, resolve issues, and ensure safety.
- Monitor real-time truck locations, and respond quickly to traffic, weather, or mechanical problems.
- Ensure compliance with DOT regulations, and maintain accurate dispatch records and driver logs.
- Act as the main point of contact for brokers, customers, and internal teams to manage schedules and resolve delivery concerns.
Assistant Manager
Lids Hat World
Brea
11.2016 - 11.2020
- Facilitated daily operations and team supervision to achieve sales goals.
- Trained new associates on product knowledge, customer service, and POS systems.
- Managed inventory, restocked merchandise, and maintained visual displays for optimal store appeal.
- Provided exceptional customer service and resolved issues to enhance shopping experiences.
Assistant Manager
Jack in the Box
La Puente
06.2013 - 11.2017
- Achieved promotion to Assistant Manager at age 17, demonstrating strong work ethic and leadership skills.
- Supervised daily operations, including shift scheduling, cash handling, and opening/closing procedures.
- Trained team members to uphold quality service and compliance with company standards.
- Managed inventory control and supply ordering to maintain operational efficiency.
- Ensured food safety compliance through regular monitoring and training initiatives.
- Delivered exceptional customer service, resolving escalated issues to enhance guest satisfaction.
Education
High School Diploma -
Glen A Wilson High School
Hacienda Heights, CA05-2013
Skills
- Fleet dispatch and route optimization
- Driver coordination and load management
- DOT compliance and recordkeeping
- Customer service and conflict resolution
- Team training and supervision
- Inventory management and cash handling
- Retail operations and sales support
- Time management and multitasking
References
References available upon request.
Timeline
Logistics Dispatcher
Brothers Transportation Inc
11.2021 - Current
Assistant Manager
Lids Hat World
11.2016 - 11.2020
Assistant Manager
Jack in the Box
06.2013 - 11.2017
High School Diploma -
Glen A Wilson High School