Samantha Rodriguez
Dundalk,ON
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Customs Clerk
Manitoulin Transport
07.2022 - Current
- Determined harmonized tariff classifications by referencing tariff schedules outlined by national and international government officials.
- Tracked and monitored incoming transportation weight and volume forecast data for accuracy.
- Maintained customer bond and power of attorney records in case of emergencies.
- Lead facilitator for customer issue resolution related to service performance and cargo issues.
- Lawfully cleared merchandise through customs per client and government requirements.
- Reviewed international and domestic invoices for cargo shipments.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
OSD Clerk
TransX Group Of Companies
09.2014 - 03.2022
- Daily account of missing, overage and damaged freight
- Contacting customer/shipper to obtain disposition and values of multiple shipments each day
- Found lost/missing freight, following guidelines to ensure quick retrieval of customer's product
- Resolved service issues in timely manner, including coordinating and processing returns
- Maintain accurate records for reporting all OS&D Freight on Daily/Weekly basis
- Assist with answering telephones, provide quality customer service and assist with resolving customer concerns efficiently
Dispatch Coordinator
ASL Global Logistics
03.2012 - 09.2014
- Coordinate Inbound and Outbound Freight
- Ensure resolution of customer Inquiries in a timely manner
- Update account information Via TMW Dispatch system
- Manage OS&D Claims
- Creating all necessary customs documents including ACE,ACI ,NCAPS & BONDS for Outbound and Inbound Drivers Crossing the border
- Ensuring the timely completion of the dropped loads/trailers
- Created KPI reports weekly
- Produce bills of lading and update shipment status information
- Monitor shipments to guarantee on-time delivery
- Negotiated contracts with outside providers to minimize costs to the company and customers
- Schedule and dispatch City Drivers to appropriate pickup or delivery location
- Proficiency in using Load link
Account Coordinator/Accounts Receivable
ASL Global Logistics
02.2012 - 03.2012
- Received account information from internal and external sources including other departments, suppliers and clients
- Completed reconciliation and proofs
- Process accounts payable invoices and billing reports through Quick Books
- Reviewed patient accounts ensuring accuracy and discussing any outstanding balances
- Determined billing distribution and processed payments
- Monitored outstanding accounts and applied late charges and processed refunds
- Maintained maximum level of confidentiality of all documents
- Preformed daily back deposits
- Assist accounts Payable Clerk in Payable Duties
- Purchase supplies and equipment as authorized by management
- Issue invoices to customers
- Process payroll in a timely manner
Operations Coordinator
CCT CANADA TRANSPORT
01.2011 - 01.2012
- Operated a multi-line switchboard
- Promptly answered incoming calls while screening and directing calls in a professional manner
- Co-ordinate and organized conference and meeting room bookings
- Opened and distributed mail
- A/R-Terminal GL coding
- Performed data entry, driver logs and trip sheets
- Monitored and maintained office equipment and supplies
- Handled paystubs & performed other HR duties
- Maintained & kept all employee training records up to date
- Scheduled driving tests for new employees
- Provided all new employees with Orientation & Uniforms
- Proficient in Microsoft outlook, CLI
- Tracked shipments & provided proof of deliveries
Education
Secondary School Diploma -
St. Thomas Aquinas Secondary School
Diploma First Aid & CPR - undefined
Sheridan College
Skills
- Detailed Oriented
- Ability to work well with everyone
- Proficient with
- Microsoft Word, Excel, Quick Books, PowerPoint, Outlook and various programs
- Training and Development
- Microsoft Excel
- Account Coordination
- Office Supplies and Inventory
- Microsoft Internet Explorer
- Accounts Payable and Accounts Receivable
- Clerical Support
- Customer Service
- Customer support
- Flexible and Adaptable
- Analytical and Critical Thinking
- Teambuilding
- Good Telephone Etiquette
- Multitasking Abilities
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Customs Clerk
Manitoulin Transport
07.2022 - Current
OSD Clerk
TransX Group Of Companies
09.2014 - 03.2022
Dispatch Coordinator
ASL Global Logistics
03.2012 - 09.2014
Account Coordinator/Accounts Receivable
ASL Global Logistics
02.2012 - 03.2012
Operations Coordinator
CCT CANADA TRANSPORT
01.2011 - 01.2012
Secondary School Diploma -
St. Thomas Aquinas Secondary School
Diploma First Aid & CPR - undefined
Sheridan College
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