Samantha Rodney
Montreal
Summary
I'd like to use my customer service and management skills to improve customer satisfaction. I am convinced that my education, work experience, communication and technology skills make me an ideal candidate. I am bilingual in French and English (spoken and written), hardworking and dynamic. Furthermore, I am organized, patient and attentive. I am determined to always find solutions and can quickly grasp new concepts.
Overview
11
11
years of professional experience
Work History
Verification Specialist
Sterling Backcheck
08.2023 - Current
- Make outbound calls and answer incoming calls to complete verifications
- Send outbound and respond to inbound emails to complete verifications
- Conduct regular monitoring according to customer needs
- Collaborate with other departments to develop effective strategies for verifying customer information quickly and accurately
- Apply strong organizational skills in managing multiple tasks simultaneously while meeting tight deadlines.
Screening Agent
Mintz Global Screening
04.2022 - 06.2023
- Conducted outbound calls and answered incoming calls to complete verifications
- Sent outbound and responded to inbound emails to complete verifications
- Conducted regular monitoring according to customer needs
- Responsible for the daily processing of background check services
- Services mainly included verifying references, driving records, diplomas, professional accreditations, and other services
- Demonstrated empathy and patience when interacting with customers to build rapport and trust.
Lead Generator
Sekure Merchants
09.2017 - 12.2017
- Pitched products and services to potential customers, securing new deals and sales opportunities
- Performed additional duties as assigned by supervisor related to lead development initiatives
- Organized customer data into comprehensive profiles for easy access by sales team members
- Performed outbound calls in order to generate leads and follow up on existing customers
- Maintained a high level of product knowledge to effectively answer customer inquiries.
Assistant
Colourz Inc
12.2013 - 12.2015
- Addressed and resolved all customer issues through exceptional customer service
- Scheduled and confirm meetings of clients
- Performed basic office tasks, such as data entry, answering phones, taking messages and sorting mail
- Provided administrative support to team members and management in daily tasks
- Recorded customer transactions and filed receipts.
Education
Certification in Administrative Assistant -
Access Adult Education And Career Training Centre
10.2024
High School Diploma -
Wesmount High
10.2011
Skills
- Customer Service
- Active Listening
- Patient Communication
- Resourceful
- Detail Oriented
- Multitasking Abilities
- Organized, Inquisitive and Ready to learn
- Phone and Email Etiquette
- Team Collaboration
- Data Entry and Review
- Microsoft Excel
- Microsoft Word
References
References available upon request
Timeline
Verification Specialist
Sterling Backcheck
08.2023 - Current
Screening Agent
Mintz Global Screening
04.2022 - 06.2023
Lead Generator
Sekure Merchants
09.2017 - 12.2017
Assistant
Colourz Inc
12.2013 - 12.2015
Certification in Administrative Assistant -
Access Adult Education And Career Training Centre
High School Diploma -
Wesmount High
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