Samantha Roberts
Ottawa,ON
Summary
Enthusiastic administrator with a strong commitment to delivering outstanding customer service in dynamic work settings. Exceptional organizational skills and ability to make sound decisions while juggling multiple tasks simultaneously. Thrives both independently and as part of a team, driven by a self-motivated work ethic that ensures optimal performance.
Overview
8
8
years of professional experience
Work History
Temporary Dental Receptionist
Kent Dental Clinic
09.2024 - Current
- Answered telephone calls to offer office information, answer questions, and assist with insurance.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Coordinated patient appointments with the dentist's and dental hygienist schedule, confirming appointments, and rescheduling as needed.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Collecting co-pays, processing payments, and managing patient balances.
- Managed the accounts receivable process, including generating invoices, following up on outstanding payments, and reconciling customer accounts.
- Maintained professional, organized, and safe environment for employees.
Dental Receptionist / Team Lead
Manotick Main Dental
08.2022 - 09.2024
- Scheduling patient appointments
- Processing patient payments, insurance claims, and collected co-payments.
- Communicated with insurance companies regarding outstanding dental claims to verify patient coverage and discuss any unpaid claims.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Performed various administrative tasks by filing, copying and faxing documents.
- Employee recruitment, training and retention
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
Customer Service Representative
Irving Oil
06.2021 - 06.2022
- Answering incoming calls, emails and fax requests from external consumers regarding Irving Rewards and other Promotional offers
- Proactively call and email consumers, log and communicate to appropriate stakeholders and escalate issues where appropriate
- Work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution
- Using computerized systems and VPN to take online payments and send invoices to customers upon request
Ward Clerk
Revera - Longfields Manor Long Term Care Home
03.2020 - 06.2021
- Administrative and receptionist duties
- Filing residential information for the Resident Services Coordinator
- COVID-19 screening: Setting up and filing resident, staff, and essential caregivers’ records, and providing training to new screeners and security guards
- Greeting and assisting staff and residents around the nursing home in a friendly manor
- Coordinating resident and family outdoor visits as well as providing education to essential caregiver visits indoors
- Encouraging proper hand hygiene and use of PPE to all staff and residents leaving and entering the building
- S.A.L.T trained and able to assist residents with waking up and feeding
Crew Member/Cashier
McDonald’s Canada
07.2017 - 08.2019
- Welcoming Customers
- Handling cash, debit card, and credit card transactions
- Packaging and serving food orders
- Dealing with and resolving customer complaints
- Cleaning the restaurant (Sweeping, wiping tables, mopping, etc.)
- Properly restocking inventory and supplies where needed
- Providing quality customer service
Education
Dental Practice Management
University of Toronto
Toronto, ONBachelor of Honours - Economics
University of Ottawa
OttawaGraduated Grade 12 -
Mother Teresa High School
Ottawa, ONSkills
- Communication Skills
- Problem-solving
- Adaptability
- Teamwork
- Customer Service
- Excellent multitasking capability
- Empathetic
- Strong work ethic
- Phone and Email Etiquette
- Appointment Scheduling
- Enthusiastic
- Leadership
- Organization
Volunteer Experience
- The Ottawa Church of God of Prophecy, Junior Secretary
(Attended, recorded, and typed up the minutes for business meetings)
- The City of Ottawa: Syrian Refugee Welcoming, Run for Reach (sporting event), Mayor’s Christmas Celebration, The Ottawa food bank, and a fundraising dinner party for an orphanage in Liberia.
- The CHRI radio station
Languages
English
Native or Bilingual
French
Limited Working
Hobbies / Interests
- Singing
- Walking
- Spending time with friends and family
- Watching Movies
- Hiking
Timeline
Temporary Dental Receptionist
Kent Dental Clinic
09.2024 - Current
Dental Receptionist / Team Lead
Manotick Main Dental
08.2022 - 09.2024
Customer Service Representative
Irving Oil
06.2021 - 06.2022
Ward Clerk
Revera - Longfields Manor Long Term Care Home
03.2020 - 06.2021
Crew Member/Cashier
McDonald’s Canada
07.2017 - 08.2019
Dental Practice Management
University of Toronto
Bachelor of Honours - Economics
University of Ottawa
Graduated Grade 12 -
Mother Teresa High School
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