Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Rios-Lenhart

Milpitas

Summary

Food service professional with a proven track record, excelling in customer service. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills. Adept at multitasking in fast-paced environments while maintaining high standards of cleanliness and organization. ServSafe certified and committed to fostering positive customer relationships.

Overview

19
19
years of professional experience

Work History

Food Service Worker

The Bagel Corner
02.2016 - 09.2024
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Improved dining experience by maintaining clean and organized eating area.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized POS system to receive and process food and beverage orders.

Barista

The Cherrybean Coffeehouse and Roastry
04.2009 - 02.2010
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Maintained clean and organized workspace, ensuring welcoming environment for customers.
  • Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
  • Used POS system to accurately enter orders and process payments.
  • Prepared specialty drinks such as cappuccinos, lattes and mochas.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Food Service Worker

The Bagel Corner
10.2005 - 02.2009
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.
  • Trained new staff on proper food handling and customer service techniques for better onboarding.
  • Managed inventory levels to prevent shortages and reduce waste.
  • Prepared variety of menu items following specific recipes to ensure customer satisfaction.
  • Cleaned and organized kitchen, dining and service areas.
  • Monitored food quality and freshness throughout day.
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Adjusted food preparation methods in accordance with customer requests.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Developed and maintained positive relationships with customers to enhance service.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Developed rapport with customers, fostering loyalty, repeat business, and positive word-of-mouth referrals.
  • Improved dining experience by maintaining clean and organized eating area.
  • Boosted customer satisfaction, promptly addressing and resolving complaints.
  • Enhanced customer loyalty, remembering regulars' names and orders.
  • Processed customer payments and balanced cash drawers.
  • Demonstrated knowledge of menu items and corresponding ingredients.
  • Utilized POS system to receive and process food and beverage orders.

Education

History

Hartnell College
Salinas, CA
06.2005

High School Diploma - General Studies

Salinas High School
Salinas, CA
06.2002

Skills

  • Quick learner
  • Positive attitude
  • Multitasking
  • Customer service
  • Cleaning and sanitation
  • Problem-solving
  • Strong communication skills
  • Positive attitude and energy
  • Team oriented
  • Flexible schedule
  • Working with diverse people
  • Safe food handling
  • Cash register operation
  • Food and safety standards
  • Interpersonal skills
  • Basic mathematics
  • Order taking accuracy
  • Quality control
  • Heavy lifting capacity
  • ServSafe
  • ServSafe certification
  • Food service sales techniques
  • Friendly and outgoing
  • Cleaning and sanitizing
  • Reliability and punctuality
  • Food safety
  • Supply stocking
  • Waste and trash disposal
  • Food serving
  • Cash handling experience

References

Brenda Jensen: Saint Alphonsus Hospital, brenjens8@aol.com, 1-831-578-5571


Heather Krauter: Canteen, missh14@aol.com, 1-831-585-7083


Lillian Filice: The Bagel Corner, 1-831-229-3615


Jay Lassetter: Starbucks, 1-408-712-5297

Timeline

Food Service Worker

The Bagel Corner
02.2016 - 09.2024

Barista

The Cherrybean Coffeehouse and Roastry
04.2009 - 02.2010

Food Service Worker

The Bagel Corner
10.2005 - 02.2009

History

Hartnell College

High School Diploma - General Studies

Salinas High School

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Samantha Rios-Lenhart