Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Ransom

Cobourg,Ontario

Summary

Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Owner/ Operator

Ewyn Weight Loss Studios Cobourg
01.2022 - 04.2024
  • Managed day-to-day business operations.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Trained and motivated employees to perform daily business functions.
  • Continuously updated personal knowledge on current trends, research findings, and best practices in the field of weight loss coaching.
  • Assisted clients in setting achievable fitness goals for sustainable weight loss and long-term health improvement.
  • Established strong rapport with clientele fostering trust mutual respect essential coach-client relationship.

Customer Care Representative/ Technical Support/Call Center Representative

Shaw Direct
06.2008 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Processed debit and credit card and electronic check payments.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Injection Molding Machine Operator

Custom Plastics Intl
04.2003 - 07.2005
  • Enhanced communication between shifts by providing detailed shift handover reports, ensuring smooth transitions and operational continuity.
  • Maintained a safe working environment by adhering to safety protocols and conducting routine equipment inspections.
  • Enhanced production efficiency by optimizing machine settings for various materials and mold designs.
  • Improved product quality by implementing thorough inspection processes and identifying defects in injection-molded parts.
  • Participated in regular safety meetings to stay up-to-date on best practices for maintaining a hazard-free workplace environment.
  • Monitored inventory levels of raw materials, notifying supervisors when replenishments were needed to prevent production delays.

Education

High School Diploma -

St Mary's Secondary School
Cobourg, ON
2000

Skills

  • Operations Management
  • Documentation And Reporting
  • Hiring
  • Business Planning
  • Staff Training and Development
  • Strong Work Ethic
  • Dependable and reliable
  • Customer-Oriented
  • Customer Service Management
  • Customer Retention

Languages

English
Native or Bilingual

Timeline

Owner/ Operator

Ewyn Weight Loss Studios Cobourg
01.2022 - 04.2024

Customer Care Representative/ Technical Support/Call Center Representative

Shaw Direct
06.2008 - 12.2021

Injection Molding Machine Operator

Custom Plastics Intl
04.2003 - 07.2005

High School Diploma -

St Mary's Secondary School

Similar Profiles

CREATE PROFILE
Samantha Ransom