Samantha Ramirez
Chula Vista
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
11
11
years of professional experience
Work History
Office Assistant
Rudolph and Baker Associates
08.2024 - 11.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing paper work, organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Communications Dispatcher
Transit Systems Security
10.2018 - 11.2022
- Contributed to a safer community by coordinating timely responses to emergencies and critical incidents.
- Bolstered team morale with clear communication, active listening, and effective problem-solving skills.
- Facilitated smooth shift transitions by meticulously documenting case updates for incoming dispatch personnel.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
Floor Assistant
Ross Dress for Less
11.2018 - 01.2019
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Enhanced customer satisfaction by providing efficient and friendly service on the sales floor.
- Assisted in maintaining a clean and organized store environment, contributing to a positive shopping experience for customers.
- Improved overall store efficiency through excellent time-management skills while completing daily tasks such as stocking, cleaning, and customer assistance.
Fruit Expert/
Edible Arrangements
02.2018 - 05.2018
- Increased store efficiency by maintaining a clean, organized, and well-stocked fruit department.
- Ensured freshness of produce by regularly inspecting and rotating stock, resulting in reduced waste and improved sales.
- Evaluated fruit products to check conformance with food safety standards.
- Enhanced customer satisfaction by providing knowledgeable and friendly assistance in fruit selection.
Floor Assistant
Cerebral Palsy Thrift Store
01.2016 - 11.2017
- Conducted regular price checks to ensure accuracy of displayed prices, reducing instances of discrepancies at checkout points.
- Developed strong relationships with repeat customers by remembering preferences and offering personalized recommendations when appropriate.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Head Bartender
Alotta's Cocktail
07.2014 - 12.2016
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Kept bar presentable and well-stocked to meet customer needs.
Canvasser
Kirby Vacuum Service And Supplies
05.2014 - 10.2015
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Discussed customer feedback with management to optimize customer experience.
- Created and Implemented impactful sales strategies to increase product sales with existing customers.
Education
Diploma - Criminal Justice
UEI Collage
Chula Vista, CA11-2018
High School Diploma -
Brooksheild International Academy
San Diego, CA05-2016
Skills
- Active learning
- Commitment to Service Quality
- Public safety
- Efficient Data Entry
- Skilled in Managing Multiple Tasks
- Proficient Team Interaction
Languages
Spanish
Professional Working
Timeline
Office Assistant
Rudolph and Baker Associates
08.2024 - 11.2024
Floor Assistant
Ross Dress for Less
11.2018 - 01.2019
Communications Dispatcher
Transit Systems Security
10.2018 - 11.2022
Fruit Expert/
Edible Arrangements
02.2018 - 05.2018
Floor Assistant
Cerebral Palsy Thrift Store
01.2016 - 11.2017
Head Bartender
Alotta's Cocktail
07.2014 - 12.2016
Canvasser
Kirby Vacuum Service And Supplies
05.2014 - 10.2015
Diploma - Criminal Justice
UEI Collage
High School Diploma -
Brooksheild International Academy
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