Samantha Rae Loeppky
Chilliwack,BC
Summary
Positive and customer-focused individual with knack for creating welcoming and engaging environments. Familiar with customer service principles and adept at effective communication and problem-solving. Aims to enhance member satisfaction and contribute positively to organization's goals.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Member Experience Representative
YMCA of Greater Vancouver, Chilliwack
05.2023 - 08.2024
- Use ActiveNet and POS systems to sign in patrons and guests to the facility
- Assisted in taking in taking sensitive documents for Chilliwack’s Leisure Access Pass
- Answered 20+ phone calls a day
- Helped formed organizational systems in office
- Registered patrons for programs such as swim lessons, day camps and birthday parties
- Helped trained staff new staff
- Experience in Microsoft word, excel and teams
Behavioral Interventionist
Ausome Match, Chilliwack
08.2024 - Current
- Provide therapy for children ages 2-9
- Worked 1 on 1 for 2-3 hours sessions with clients
- Implemented programs designed by a behavioral consultant
- Worked as a team player providing information on clients progress
- Communicated with the team on a daily basis
- 1 on 1 community outings
- Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
- Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.
Child Youth and Family Department
YMCA of Greater Vancouver, Chilliwack
05.2023 - 08.2024
- Provide care for children ages 3 months to 10 years
- Create and execute activities for children during child minding and day camps
- Host Birthday parties at two locations, preparing the parties and making sure attendees are well taken care of
Camp Counsellor
Camp Homewood, Quadra Island
06.2023 - 08.2023
- Developing, supervising and participating camp-wide run activities with campers between the ages of 5-15
- Participating in training workshops help prior to camp sessions
- Working with cooperatively with other camp counselors to ensure campers are safe, while maintaining adequate health and hygiene measures
- Building relationships with all campers by showing compassion, empathy, and understanding
- Providing positive feedback for parents
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
Cashier/Cook
Wendys, Chilliwack
10.2021 - 06.2023
- Maintain high standards of customer service during high-volume, fast-paced operations
- Assemble food orders while maintaining appropriate portion
- Operated cash register, including accurate cash handling and credit card transactions
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Dogwood Degree -
Sardis Secondary School
Chilliwack, B.C01.2023
Bachelor of General Studies -
University of The Fraser Valley
Chilliwack, BC01.2024
Skills
- Has experience with children on the spectrum, planning routines, lesson plans, and practicing life skills
- Has experience with coaching rhythmic gymnastics to child ages 5-12
- Has lots volunteer experience in farm/ garden
- Experience working with ACC device/ touch chat
- Experience working with Speech Language Pathologist, Occupational therapist, Relationship Development Intervention and Behavioral Consultant
- Working with Teams, Google Docs, Outlook and Gmail
- Exceptional communication
- Performance tracking
- Customer service
- Customer support
- Brand representation
- Financial transactions
- Payment processing
- Document processing
- Complaint handling
- Call center experience
- Account management
- Teamwork
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Understanding customer needs
- Organizational skills
Languages
English
Full Professional
Certification
- Standard First Aid w/ CPR and AED use
- YMCA Advanced Child Protection Course-2023
Interests
- Participating in cultural exchange programs and homestays
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Gardening
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- Camping
- Kayaking
- Running
- Backpacking
- Photography
- Dance
- Fashion
- Gym Workouts
- Yoga
- Cooking
- Engaging in food photography and sharing culinary creations on social media
Timeline
Behavioral Interventionist
Ausome Match, Chilliwack
08.2024 - Current
Camp Counsellor
Camp Homewood, Quadra Island
06.2023 - 08.2023
Member Experience Representative
YMCA of Greater Vancouver, Chilliwack
05.2023 - 08.2024
Child Youth and Family Department
YMCA of Greater Vancouver, Chilliwack
05.2023 - 08.2024
Cashier/Cook
Wendys, Chilliwack
10.2021 - 06.2023
Dogwood Degree -
Sardis Secondary School
Bachelor of General Studies -
University of The Fraser Valley
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