Samantha Preston
Sacramento
Summary
Customer Success & Operations leader with 5+ years of experience managing multiple priorities simultaneously-site rental operations, driving process optimization, and leading high-performing teams in fast-paced environments. Proven track record of improving operational accuracy, reducing loss exposure, and delivering strong customer outcomes through training, analytics, and cross-functional collaboration. Experienced in damage validation, KPI tracking, and building scalable systems that enhance performance and client satisfaction.
Overview
6
6
years of professional experience
Work History
Branch Rental Manager
Enterprise Mobility
Sacramento, CA
01.2024 - Current
- Managed multi-site rental operations in a high-volume airport location, SMF, overseeing 50+ employees in a near 24/7 operation.
- Serve as primary point of contact for operational issues, resolving escalations and ensuring consistent service delivery across locations.
- Lead damage validation processes, ensuring accurate documentation and reduced missed damage expenses by 20% through improved inspection and accountability systems.
- Monitor and analyze key performance metrics - revenue, utilization, cost control, damage recovery - identifying trends and implementing process improvements to drive ROI.
- Train and coach teams on operational best practices, system usage, and compliance standards, contributing to 20+ employee promotions into leadership roles.
Branch Rental Manager
Enterprise Mobility
Sacramento, CA
01.2020 - 12.2023
- Supported branch operations including sales performance, customer service and team development.
- Collaborate cross-functionally with maintenance, fleet and corporate teams to resolve system and operational challenges.
- Manage multiple priorities simultaneously in fast-paced, high-accountability environment while maintaining strong customer satisfaction scares.
Education
Bachelor of Science - Managerial Economics
University of California, Davis
Davis, CA03.2018
Skills
- Customer Success Operations
- KPI & Data Analysis
- Continuous Process Improvement
- Cross-Functional Collaboration
- Compliance & quality Control
- Team Leadership
Timeline
Branch Rental Manager
Enterprise Mobility
01.2024 - Current
Branch Rental Manager
Enterprise Mobility
01.2020 - 12.2023
Bachelor of Science - Managerial Economics
University of California, Davis