Samantha Phaviseth
Kitchener,ON
Summary
Adept at maintaining high standards of cleanliness and service, demonstrated during tenure at Hampton Inn and Suites By Hilton. Excelled in guest satisfaction and efficiency, leveraging skills in deep cleaning protocols and customer service. Known for exceptional organizational abilities and a collaborative spirit, significantly enhancing guest experience and operational workflow.
Overview
2
2
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn and Suites By Hilton
09.2022 - 01.2023
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Returned emptied garbage receptacles to proper locations.
- Washed and put away kitchen dishes, utensils and glassware.
- Changed bed linens and collected soiled linens for cleaning.
- Worked effectively in fast-paced environments.
Cleaner
Conestoga College
03.2021 - 05.2022
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Removed trash, debris and other waste materials from premises.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and maintained lobbies, offices and other common areas.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Emptied trashcans and transported waste to collection areas.
Education
No Degree - Personal Support Worker
Trios College
Kitchener, ON09-2025
Skills
- Attention to detail
- Customer service
- Guest request response
- Organizational skills
- Multitasking and prioritizing
- Teamwork and collaboration
- Time management
- Problem-solving
- Professional and courteous
- Heavy lifting
Job objective
Seeking a full-time job opportunity
Languages
English
Full Professional
Timeline
Housekeeping Room Attendant
Hampton Inn and Suites By Hilton
09.2022 - 01.2023
Cleaner
Conestoga College
03.2021 - 05.2022
No Degree - Personal Support Worker
Trios College
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