Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Samantha Pfeil

Winnipeg,Canada

Summary

Professional hospitality worker, ready to excel in fast-paced environments, delivering excellent customer service and satisfaction. Strong focus on teamwork and adaptability, proficient in multitasking, addressing customer concerns, and upholding cleanliness standards. Dependable, goal-oriented individual with positive attitude and exceptional communication abilities.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Licks Ice Cream Patio
06.2020 - Current
  • Key holder responsibilities since 2021
  • Handle problem customers with patience and respect
  • Cash handling and management; trusted with cash values up to $1000.00
  • Provide leadership to junior servers and new hires
  • Serve ice cream and beverages promptly with focused attention to customer needs
  • Demonstrate strong multitasking skills by managing the cash register and serving without compromising service quality

Bartender

The Village Night Club
06.2023 - 10.2023
  • Worked efficiently serving customers in high volume, fast-paced environments
  • Cash handling and management; trusted with cash values up to $2000 on a consistent basis
  • Drove sales and customer satisfaction through speed and accuracy of execution
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift

Door/Hostess

The Village Night Club
08.2022 - 04.2023
  • Welcomed and greeted patrons
  • Collected entry fees and resolved conflicts and disputes with cover charge policies
  • Entrusted to report accuracy of sales
  • Answered customer questions about hours, pricing, and coat check information

Rhythmic Gymnastics Coach

HPTC International
08.2023 - 09.2024
  • Adapted coaching approach to best meet each individual athlete's needs and motivational drive
  • Provided performance feedback and corrections to thrive for continuous improvements
  • Coached both provincial and national stream athletes to improve their skills, techniques, enhance choreography to maximize difficulties, artistry, and execution
  • Facilitated effective communication between athletes, parents, and staff members

Education

Bachelor of Kinesiology -

University of Manitoba
06-2026

French Immersion Studies -

Vincent Massey Collegiate Institute
01.2022

Skills

  • Exceptional customer service
  • Strong work ethic
  • Excellent prioritization & multitasking skills
  • Strong problem solving & decision making skills
  • Team collaboration
  • Highly reliable
  • Clear and effective communication
  • Cash handling
  • Safe food handling
  • Responsible alcohol service
  • Menu memorization

Languages

English
Native or Bilingual
French
Full Professional

Certification

  • Smart Choices Liquor Services, 2023
  • Safe Sport, 2024

Timeline

Rhythmic Gymnastics Coach

HPTC International
08.2023 - 09.2024

Bartender

The Village Night Club
06.2023 - 10.2023

Door/Hostess

The Village Night Club
08.2022 - 04.2023

Server

Licks Ice Cream Patio
06.2020 - Current

French Immersion Studies -

Vincent Massey Collegiate Institute

Bachelor of Kinesiology -

University of Manitoba

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Samantha Pfeil