SAMANTHA PETERSEN
Roseville
Summary
Organized and dedicated office professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
OFFICE MANAGER/TRANSACTION COORDINATOR
Habeeb Real Estate Team
07.2020 - Current
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored office inventory to maintain adequate supply levels and order products when needed.
- Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
- Processed real estate transactions from start to finish, smoothly communicated between clients, sales staff and title companies and drove on-time, smooth and stress free closings.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
ADMIN SPECIALIST
Mr. Sprinkler Fire Protection
11.2022 - 02.2025
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Maintained strong relationships with vendors, negotiating favorable terms for pricing and delivery.
- Enhanced customer satisfaction by providing accurate and timely quotes for products and services.
- Prepared reports to accurately document information.
- Set up, completed and processed contracts and related paperwork.
OFFICE MANAGER, VETERINARY ASSISTANT, RECEPTION SHIFT LEAD
Insight Veterinary Wellness Center
03.2021 - 05.2022
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Developed standard operating procedures for all administrative employees.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
BARTENDER, SERVER
TopGolf
07.2017 - 10.2020
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Supported servers by preparing specialty drinks for patrons in all areas of establishments.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Set up special events and hosted guests at the venue.
RECORDS SPECIALIST
Gemini Legal
07.2015 - 07.2017
- Retrieved, sorted and classified content, converted documents to other formats, copied, and filed all documents and paperwork
- Performed administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request
- Created or updated records with new files or information
- Maintained complete confidentiality in accordance with organization and legal requirements.
Education
High School Diploma -
HORIZON CHARTER SCHOOL
01.2013
Skills
- Strategic planning
- Verbal and written communication
- Staff management
- Detail oriented
- Typing 60 WPM
- Microsoft Office, Excel, Word
- Customer Relations
- Quality Assurance
- Expert problem solving
Certification
Real Estate License
Timeline
ADMIN SPECIALIST
Mr. Sprinkler Fire Protection
11.2022 - 02.2025
OFFICE MANAGER, VETERINARY ASSISTANT, RECEPTION SHIFT LEAD
Insight Veterinary Wellness Center
03.2021 - 05.2022
OFFICE MANAGER/TRANSACTION COORDINATOR
Habeeb Real Estate Team
07.2020 - Current
BARTENDER, SERVER
TopGolf
07.2017 - 10.2020
RECORDS SPECIALIST
Gemini Legal
07.2015 - 07.2017
Real Estate License
High School Diploma -
HORIZON CHARTER SCHOOL
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