Samantha Pearson
Toronto
Summary
Enthusiastic and reliable professional. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Production Assistant
Witch House Productions
02.2024 - Current
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
- Communicated with other crew members via to coordinated production activities
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Completed wide range of tasks in diverse filming areas to support operations.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Production Coordinator
Kraft Heinz
10.2024 - 12.2024
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Developed and maintained efficient production processes and procedures.
- Created and maintained detailed reports and schedules of all production tasks.
- Monitored and tracked progress of all production tasks for on-time delivery.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Server/Bartender
Chucks Roadhouse
09.2023 - 03.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Prepared and served drinks promptly
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Server/Bartender
Country Chalet Breakfast Buffet
07.2022 - 08.2023
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Prepared and delivered drink orders promptly.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Administrative Support Staff Member
Ministry of the Solicitor General
01.2018 - 06.2022
- Maintained records in accordance with federal record-keeping requirements and monitored appropriate disposition of records.
- Coordinated with staff to compile briefing materials prior to meetings.
- Kept precise records through document tracking and filing.
- Assisted in planning committee meetings and other meetings and events.
- Served as liaison and handled communications with groups inside and outside agency.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Education
Bachelor of Arts - Psychology
University of Guelph
High School Diploma -
Orchard Park Secondary School
06-2015
Skills
- Team member support
- Hospitality service expertise
- Calm demeanor
- POS operation
- Professional appearance
- Safe food handling
- Cash handling
- Food and beverage pairings
- Upselling techniques
- Strong work ethic
- Beverage preparation
- Task prioritization
- Guest engagement
Languages
English
Full Professional
Timeline
Production Coordinator
Kraft Heinz
10.2024 - 12.2024
Production Assistant
Witch House Productions
02.2024 - Current
Server/Bartender
Chucks Roadhouse
09.2023 - 03.2024
Server/Bartender
Country Chalet Breakfast Buffet
07.2022 - 08.2023
Administrative Support Staff Member
Ministry of the Solicitor General
01.2018 - 06.2022
Bachelor of Arts - Psychology
University of Guelph
High School Diploma -
Orchard Park Secondary School
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