Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Palacio Ramirez

Ontario

Summary

Personable Front Desk Medical Receptionist skilled at facilitating patient appointments. Delivers top-notch service and support and works well under pressure. Expert in diffusing conflicts and solving patient or staff problems.

Overview

8
8
years of professional experience

Work History

Medical Receptionist

Qaulity first home health
Upland
04.2021 - Current
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Ordered office supplies as needed to maintain inventory levels.
  • Answered phones promptly and directed calls appropriately.
  • Processed referrals for specialist care when requested by physicians or patients.

Caregiver

Claremont Place
Claremont
10.2019 - Current
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Helped clients get in and out of beds and wheelchairs.
  • Recorded client status progress and challenges in logbooks and reports.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.

Sales Associate

Chico's
Claremont
01.2019 - 10.2019
  • Collected payments and provided accurate change.
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Assisted with customer requests and answered questions to improve satisfaction.

Sales Assistant

PINK Victoria Secret
Ontario
08.2017 - 06.2019
  • Assisted customers with returns, exchanges and refunds.
  • Maintained cleanliness of the sales floor area at all times.
  • Prepared merchandise for purchase or rental.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Answered incoming telephone calls to provide store, products and services information.
  • Answered customer inquiries regarding product features, pricing, and availability.

Education

High School Diploma -

Montclair High School
Montclair, CA
03-2018

Skills

  • Customer service
  • Communication skills
  • Team collaboration
  • Time management
  • Problem solving
  • Documentation
  • Supply ordering
  • Phone reception
  • Self motivation

Timeline

Medical Receptionist

Qaulity first home health
04.2021 - Current

Caregiver

Claremont Place
10.2019 - Current

Sales Associate

Chico's
01.2019 - 10.2019

Sales Assistant

PINK Victoria Secret
08.2017 - 06.2019

High School Diploma -

Montclair High School

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Samantha Palacio Ramirez