Samantha Painchaud

• Optimized response times to less than 24 hours.
• Initiated contact with carriers, trucking companies, and delivery agents daily.
• Assisted dispatch and transport to ensure orders go out on time, with all required materials.
• Supported home renovation stores, sales reps, and managers with order placement, status tracking, design, and general service.
• Trained new staff members on proper techniques, safety protocols, and client relations.

• Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
• Developed strategies to increase team productivity and improve customer service levels.
• Maintained accurate records of employee attendance and task completion times.
• Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
• Held regular one-on-one coaching sessions with staff members to encourage personal development.

Provided technical support when necessary to resolve complex problems.

• Coached, mentored, trained, and supervised team members in order to improve their job performance.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Provided prompt and courteous service to customers via phone, email, and chat.
• Analyzed customer data to identify trends, and opportunities for improvement.
• Reviewed completed work to verify consistency, quality, and conformance.

• Maintained up-to-date records of employee attendance, payroll information, vacation requests, and performance appraisals/reviews.
• Provided leadership during times of organizational change or crisis situations.
• Implemented new processes and procedures as needed.
• Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
• Coordinated mailings, including sorting mail, writing letters, and preparing packages for shipping via courier service or postal service.