Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Osterhout

Sacramento

Summary

Seasoned Security Officer with a proven track record of deescalating violent situations and advocating for the rights of patients.

Overview

16
16
years of professional experience

Work History

Security Officer

Penn State Health
Hershey, PA
11.2016 - 10.2024
  • Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
  • Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
  • Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
  • Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.

Safety and Security Officer

Hershey Entertainment & Resorts
Hershey, PA
04.2013 - 03.2017
  • Ensured a safe environment for patrons and their families.
  • Provided quality customer service.
  • Collaborated with other departments.

Infantryman

Army
Fort Benning, GA
07.2008 - 04.2013
  • Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
  • Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
  • Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
  • Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.

Education

HS Diploma -

Susquenita High School
Duncannon, PA
06.2009

Skills

  • Verbal deescalation
  • Investigation and report writing
  • Interdepartmental collaboration
  • Advocasy and communication
  • Resolution of violent conflict

Timeline

Security Officer

Penn State Health
11.2016 - 10.2024

Safety and Security Officer

Hershey Entertainment & Resorts
04.2013 - 03.2017

Infantryman

Army
07.2008 - 04.2013

HS Diploma -

Susquenita High School

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Samantha Osterhout