Samantha Osterhout
Sacramento
Summary
Seasoned Security Officer with a proven track record of deescalating violent situations and advocating for the rights of patients.
Overview
16
16
years of professional experience
Work History
Security Officer
Penn State Health
11.2016 - 10.2024
- Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
- Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
- Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
- Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.
Safety and Security Officer
Hershey Entertainment & Resorts
04.2013 - 03.2017
- Ensured a safe environment for patrons and their families.
- Provided quality customer service.
- Collaborated with other departments.
Infantryman
Army
07.2008 - 04.2013
- Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
- Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
- Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
- Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.
Education
HS Diploma -
Susquenita High School
Duncannon, PA06.2009
Skills
- Verbal deescalation
- Investigation and report writing
- Interdepartmental collaboration
- Advocasy and communication
- Resolution of violent conflict
Timeline
Security Officer
Penn State Health
11.2016 - 10.2024
Safety and Security Officer
Hershey Entertainment & Resorts
04.2013 - 03.2017
Infantryman
Army
07.2008 - 04.2013
HS Diploma -
Susquenita High School
Similar Profiles
Keely AllenKeely Allen
Medical Assistant at Penn State Health-State CollegeMedical Assistant at Penn State Health-State College
Dynasty ArenasDynasty Arenas
Certified Medical Assistant at Penn State HealthCertified Medical Assistant at Penn State Health
Khadijah McNeilKhadijah McNeil
Certified Nursing Assistant at Penn State HealthCertified Nursing Assistant at Penn State Health
Tiffany BingamanTiffany Bingaman
Senior Imaging Scheduling Associate at Penn State HealthSenior Imaging Scheduling Associate at Penn State Health
Adrian ValenciaAdrian Valencia
Paraeducator/Preschool Afterschool Care Volunteer at Yuba City Unified School DistrictParaeducator/Preschool Afterschool Care Volunteer at Yuba City Unified School District