Samantha Osterhout
Sacramento
Summary
Seasoned Security Officer with a proven track record of deescalating violent situations and advocating for the rights of patients.
Overview
16
16
years of professional experience
Work History
Security Officer
Penn State Health
11.2016 - 10.2024
- Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
- Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
- Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
- Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.
Safety and Security Officer
Hershey Entertainment & Resorts
04.2013 - 03.2017
- Ensured a safe environment for patrons and their families.
- Provided quality customer service.
- Collaborated with other departments.
Infantryman
Army
07.2008 - 04.2013
- Verbally and physically deescalated violent encounters with patients under the influence of illegal substances, psychosis, etc.
- Fostered a collaborative relationship with other departments to ensure best work practices and quality care during moments of crisis.
- Advocated for patients and family members who felt unheard or were unable to communicate effectively with staff.
- Trained new officers from other work fields in updated policies and procedures to adjust to the specialized nature of work in the medical field.
Education
HS Diploma -
Susquenita High School
Duncannon, PA06.2009
Skills
- Verbal deescalation
- Investigation and report writing
- Interdepartmental collaboration
- Advocasy and communication
- Resolution of violent conflict
Timeline
Security Officer
Penn State Health
11.2016 - 10.2024
Safety and Security Officer
Hershey Entertainment & Resorts
04.2013 - 03.2017
Infantryman
Army
07.2008 - 04.2013
HS Diploma -
Susquenita High School