Samantha Ortiz
San Bernardino
Summary
Seeking a position with the opportunity to fully utilize my skills, while making a significant contribution to the success of the company. As a highly organized, hardworking and detail-oriented individual I am seeking a position to expand my learnings, knowledge and skills as well. Being an experienced customer care/representative brings 9+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
9
9
years of professional experience
Work History
Customer Care Representative
Gateway Pet Cemetery
02.2024 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers/Pet hospitals with questions and requests.
- Helped large volume of customers every day with a compassionate attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
Shipping Clerk and Customer Service Representative
Id Logistics
07.2021 - 10.2023
- Checked in/out drivers systematically using the Manhattan WMS.
- Prioritized drivers by their appointments and made sure forklift operators were loading in a timely manner.
- Maintained a google doc for all outgoing and incoming orders.
- Printed and sorted all bill of ladings/paperwork for all loads.
- Updated excel report for all loads that shipped and did not ship for the day.
- Closed all orders shipped for the day.
- Communicated directly with customers via email to schedule pick ups and deliveries.
- Communicated with dispatchers for ETA’s.
- Created outgoing orders using the oracle system.
Verifier and Shipping Clerk
Neovia Logistics
07.2016 - 12.2020
- Verified all merchandise to ensure correct items were being shipped out using RF scanners.
- Labeled and prepped all orders with their corresponding labels and load specific procedures.
- Checked in/out drivers systematically using the SAP system.
- Prioritized drivers by their appointments and made sure verifiers were working through the orders in a timely manner.
- Prioritized loads I assigned to forklift drivers so that orders were picked in a timely manner.
- Maintained an excel worksheet for all outgoing orders.
- Printed and sorted all bill of ladings/paperwork for all loads.
- Closed all orders shipped for the day.
Education
GED/ Highschool Equivalency Certificate -
San Bernardino Adult School
01.2015
No Degree -
Some College
Skills
- Detail oriented
- Proactive
- Quality assurance
- Open minded
- Organized
- Creative worker
- Team player
- Strong communication skills via email/phone
- Quick learner
- Time management
- Microsoft Word, Excell and Powerpoint
- Bilingual
Timeline
Customer Care Representative
Gateway Pet Cemetery
02.2024 - Current
Shipping Clerk and Customer Service Representative
Id Logistics
07.2021 - 10.2023
Verifier and Shipping Clerk
Neovia Logistics
07.2016 - 12.2020
GED/ Highschool Equivalency Certificate -
San Bernardino Adult School
No Degree -
Some College
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