Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Samantha Onorati

Vaughan,ON

Summary

Dynamic and bilingual professional with a proven track record in deposit and withdrawal management and exceptional fraud detection skills, honed at RBC Royal Bank. Demonstrates a strong work ethic and team cooperation, significantly enhancing client data protection and financial security. Known for reliability and responsible handling of sensitive information, consistently prioritizes client education on fraud prevention.

Overview

12
12
years of professional experience

Work History

Bank Teller

RBC Royal Bank
07.2023 - Current
  • Perform clients' transactions using tools such as CART, IRIS, Sales Platform, Service platform, Application Launchpad, Client 360.
  • Manage to identify clients with IDs, signature comparison and specific questions making sure to prevent ATOs and losses to RBC.
  • Take required measures to protect clients informations, being respectful of client data privacy and preferences not releasing these informations to third parties.
  • Educate clients about fraud prevention every time they are falling victim of fraud.
  • Operating as Client Advisor Business / Cash Custodian since May 2024 managing cash, taking care of cash orders for clients and branch, shipping parcels and making sure to balance at the end of each day

Bakery Clerk

St Phillips Bakery
10.2019 - 07.2023
  • Suggested custom products and helped customize orders according to the customers needs.
  • Took care of customers in person and over the phone trying to help them as best as possible.
  • Managed emails and calls.
  • Dealt with suppliers to procure quality ingredients and equipment.
  • Maintained clean, adequately stocked and organized my department.
  • Managed efficient cash register operations.

Cleaner

Private Home
02.2015 - 06.2019
  • Slid bed, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping vacuuming and mopping.

Shelf Stacker

MD Discount
02.2013 - 12.2013
  • Performed inventory control, such as counting and stocking merchandise.
  • Suggested better options to customers every time they asked for help.
  • Maintained stockroom records and generated reports for management

Education

High School Diploma -

Liceo Linguistico Giovanni Sulpicio
Italy
07.2010

Skills

  • Deposit and withdrawal management
  • Strong Work Ethic
  • Cash Drawer Balancing
  • Fraud Detection
  • Bilingual in Italian and English
  • Team Cooperation
  • Reliable and Responsible

Languages

English
Full Professional
Italian
Native or Bilingual

Timeline

Bank Teller

RBC Royal Bank
07.2023 - Current

Bakery Clerk

St Phillips Bakery
10.2019 - 07.2023

Cleaner

Private Home
02.2015 - 06.2019

Shelf Stacker

MD Discount
02.2013 - 12.2013

High School Diploma -

Liceo Linguistico Giovanni Sulpicio

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Samantha Onorati