Samantha Olmos
San Bernardino
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Patient Service Representative
Loma Linda University Health Care
02.2023 - Current
- Used LLEAP to schedule appointments.
- Answered incoming calls, scheduled appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Handled customer service telephone.
- Filed and maintained patient records in accordance with HIPAA regulations.
Registered Behavior Technician
ACES
04.2022 - 02.2024
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Used Central Reach to document patient information, progress notes, and treatment plans.
- Supported client using principles of applied behavior analysis.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Learned specialized behavior approaches to implement behavioral strategies.
Behavior Technician
Behavior Genius
04.2022 - 09.2022
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Worked as part of collaborative team to address changing needs of children and families.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Collaborated with other professionals to develop and modify individualized treatment plans.
Sales Associate
Shoe Palace
11.2021 - 04.2022
- Greeting customers -Responding to questions -Providing outstanding customer service -Achieving established goals
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
Recreational Leader
City Of Colton
05.2019 - 07.2021
- Instructed participants on activities goal, procedures and safety considerations to promote beneficial outcomes for all campers
- Developed positive and productive relationships with kids, parents, and staff
- Engaged participants in recreational activities and team-building exercise
- Scheduled events in recreation facilities and monitored facility conditions
- Maintained inventory of supplies and equipment with established sign-out procedures
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers
- Factored-in abilities, needs and interest of participants in development of events and programs
- Performed clerical duties, including registering participants and answering specific event inquiries.
Education
High School Diploma -
Colton High School
Colton, CA08-2019
Skills
- Medical filing
- Patient greeting
- Appointment confirmation
- Document filing
- Customer service
- Scheduling appointments
- Phone etiquette
- Patient follow-up
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative
Loma Linda University Health Care
02.2023 - Current
Registered Behavior Technician
ACES
04.2022 - 02.2024
Behavior Technician
Behavior Genius
04.2022 - 09.2022
Sales Associate
Shoe Palace
11.2021 - 04.2022
Recreational Leader
City Of Colton
05.2019 - 07.2021
High School Diploma -
Colton High School
Similar Profiles
Kent BroersmaKent Broersma
Warehouse Manager at Loma Linda University Health CareWarehouse Manager at Loma Linda University Health Care
VALERY TAVAREZ RAMIREZVALERY TAVAREZ RAMIREZ
Patient Care Technician at Loma Linda University Health CarePatient Care Technician at Loma Linda University Health Care
Lizveth MendozaLizveth Mendoza
Certified Nursing Assistant at Loma Linda University Health CareCertified Nursing Assistant at Loma Linda University Health Care