Samantha Nieves
Vista
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs. Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards.
Overview
3
3
years of professional experience
Work History
Front Office Agent
Grand Pacific Resorts
06.2023 - Current
- Reviewed and updated customer information in database for accuracy.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Developed and implemented office policies to enhance efficiency in operations.
- Maintained transaction security by verifying payment cards against identification.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
Translator and Interpreter
Dr. James Phung
01.2022 - 11.2023
- Translated documents from English to Spanish.
- Applied cultural understanding to discern specific meanings beyond literal written words.
- Provided verbal summaries of non-English documents for immediate use.
- Replicated flow, style, and overall meaning of original texts.
- Reviewed translated content for cultural sensitivity and use of universal Spanish.
- Offered translation support for interviews and employment-related processes concerning Spanish speakers.
- Translated and adapted social messaging, online content and marketing collateral.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Interpreted spoken and written languages other than English and vice versa.
Assistant Intensive Spanish Program Teacher
San Marcos Elementary School
01.2022 - 12.2022
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Designed and administered assessments to evaluate student progress and comprehension.
- Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.
- Collaborated with other faculty to plan and coordinate activities and events.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Immersed students in unfamiliar cultures by devising hands-on activities.
Substitute Preschool Teacher
Children's Paradise - East Vista
11.2021 - 05.2022
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Collaborated with colleagues to develop innovative approaches to teaching.
- Followed lesson plans designed by absent teachers.
Assistant Girls Varsity Soccer Coach
Ontario High School
02.2021 - 02.2022
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Improved player behavior through modeling and disciplinary interventions.
Education
Master of Arts - Master of Bilingual Education & Credential
National University
La Jolla, CA12.2024
Bachelor of Arts - Spanish
California State University San Marcos
San Marcos, CA12.2022
Skills
- Bilingual
- Microsoft Word
- First Aid/CPR
- Excellent Communication
- Remote Office Availability
- Customer Service
- Calm Under Pressure
- Project Planning
- Dependable and Responsible
- Conflict Resolution
- Supervision and Leadership
- Google Drive
- Computer Software Proficiency: word, powerpoint,excel, prezi, kahoot, class dojo, canvas
Timeline
Front Office Agent
Grand Pacific Resorts
06.2023 - Current
Translator and Interpreter
Dr. James Phung
01.2022 - 11.2023
Assistant Intensive Spanish Program Teacher
San Marcos Elementary School
01.2022 - 12.2022
Substitute Preschool Teacher
Children's Paradise - East Vista
11.2021 - 05.2022
Assistant Girls Varsity Soccer Coach
Ontario High School
02.2021 - 02.2022
Master of Arts - Master of Bilingual Education & Credential
National University
Bachelor of Arts - Spanish
California State University San Marcos
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