Samantha Nguyen
Etobicoke,Canada
Summary
Experienced in leveraging data analysis to inform business decisions and optimize processes. Proven track record of identifying inefficiencies and recommending practical solutions. Collaborative team player with experience in cross-functional teams. Seeking a career in an industry to utilize skills and contribute to company growth while developing new competencies.
Overview
18
18
years of professional experience
Work History
Product Enablement Business Analyst
ADP Canada
11.2022 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Streamlined project management with effective communication and collaboration across cross-functional teams.
- Supported successful product launches with detailed testing.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
Bilingual Learning Services Coordinator
ADP Canada
01.2016 - 11.2022
- Managing Learning Management System
- Maintaining Training Databases
- Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
- Monitored documentation procedures to maintain consistent processes.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Identified and responded to customer requests and concerns through email and phone for both English and French Clients.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
Bilingual Financial Services Specialist
ADP Canada
10.2013 - 01.2016
- Coordinate client-initiated requests for payroll exception
- Stop payments of cheques/ Recalls on direct deposits in Money Movement
- Established strong rapport with clients by consistently delivering exceptional service and demonstrating a deep understanding of their financial needs.
- Provided expert guidance during mergers and acquisitions transactions ensuring smooth transitions.
- Maintained updated records of all financial transactions to support traceability.
- Tax adjustments and third-party payments
- Tax missing business numbers updates in mainframe
- Assist and escalate, emergency banking situations such as manual recalls/refunds, NSF payrolls
Bilingual Customer Service Representative
BMO Bank of Montreal
08.2012 - 08.2013
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Assisted customers with French-language inquiries in a timely and professional manner.
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both French and Spanish languages.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Consistently maintained a professional demeanor under pressure during high volume periods or challenging customer interactions.
Shift Supervisor
Starbucks Coffee
07.2007 - 08.2013
- Completed store opening and closing duties to facilitate business operations.
- Managed cash handling procedures balanced tills.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained clean and well-organized production areas to avoid unnecessary work delays due to hazards.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Coordinated shift-based inventory receiving, auditing, and restocking.
- Trained new employees and delegated daily tasks and responsibilities.
- Helped store management meet standards of service and quality in daily operations.
Education
PCP - Payroll Compliance Practitioner
Canadian Payroll Association
06.2016
Business Management/Administration Diploma -
Herzing College
04.2013
Jewelry Essentials Certificate / Gemology Certificate -
George Brown College
01-2009
Skills
- Collaborative team management
- Skilled in resolving conflicts
- Responsive to new challenges
- Effective communication
- Strong organizational abilities
- Effective time management
- Fluent in English, French, and Vietnamese
- Collaborative teamwork
- Proficient in Microsoft Office Suite
- SAP software proficiency
<Enter your own>
Timeline
Product Enablement Business Analyst
ADP Canada
11.2022 - Current
Bilingual Learning Services Coordinator
ADP Canada
01.2016 - 11.2022
Bilingual Financial Services Specialist
ADP Canada
10.2013 - 01.2016
Bilingual Customer Service Representative
BMO Bank of Montreal
08.2012 - 08.2013
Shift Supervisor
Starbucks Coffee
07.2007 - 08.2013
PCP - Payroll Compliance Practitioner
Canadian Payroll Association
Business Management/Administration Diploma -
Herzing College
Jewelry Essentials Certificate / Gemology Certificate -
George Brown College
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