Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

SAMANTHA NEUFELD

Winnipeg

Summary

Senior professional with over 13 years of experience across multiple industries, recognized for expertise in project management and strategic planning. Key achievements include leading a team to achieve a 9% annual growth target within a $5MM budget and overseeing the return of a high-profile client, generating $1.5MM in revenue during 2020.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Senior Manager Community Engagement

IG Wealth Management
05.2024 - Current
  • Serve as the Senior Manager, Community Engagement for the wealth and asset management company providing community-driven, progressive solutions
  • Develop and execute community engagement strategies to enhance the company’s presence and impact
  • Manage, train and lead a team in delivering community outreach programs and initiatives
  • Build and maintain relationships with key stakeholders, including community leaders and organizations
  • Oversee and coordinate events, sponsorships, and other engagement activities
  • Measure and analyze the effectiveness of community engagement initiatives to ensure alignment with corporate social responsibility goals
  • Ensure all community engagement efforts are consistent with organizational values and objectives
  • Provided strong leadership to enhance team productivity and morale
  • Led cross-functional teams to achieve project milestones and deliver high-quality results
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.

Consultant

Self-Employed
09.2017 - Current
  • Serve as an expertise in protocol development, regulatory compliance, and project management
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Liaising between stakeholders, ensuring trials are conducted efficiently and ethically, and delivering actionable insights
  • Provide strategic recommendations to enhance trial efficiency, reduce costs, and improve overall study outcomes
  • Lead and manage multiple clinical trials, ensuring adherence to protocols and regulatory requirements
  • Develop and revise trial protocols, informed consent forms, and other study documents
  • Coordinate with CROs, investigators, and regulatory agencies to facilitate smooth trial operations
  • Monitor trial progress, address issues, and implement corrective actions as needed

Evaluator Consultant

Self-Employed
01.2016 - Current
  • Serve as an Indigenous liaison for new evaluations
  • Assisted in the development, implementation and success of an evaluation focused on Indigenous success stories through collaboration with the Aboriginal Council in Winnipeg
  • Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
  • Supervised five staff on the evaluation team to ensure qualitative evaluation with the Winnipeg Homelessness Initiative through an Indigenous lens.
  • Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
  • Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.

Senior Director

IntouchCX
10.2021 - 01.2023
  • Improved client satisfaction by 20% by enhancing customer service processes as Campus Director at a global SaaS company
  • Mentor team leaders in collaboration with global department leadership
  • Optimized project timelines by effectively delegating tasks and prioritizing workload among team members.
  • Create strong partnerships within and across teams as well as the local community
  • Manage campus staffing levels and drive process efficiencies through continual development of shared support teams
  • Cultivated a culture of innovation by promoting creative thinking and encouraging employees to take calculated risks in pursuit of solutions.
  • Implemented new monthly incentives to drive performance of campus coordinators
  • Audit and track operational processes within each line of business to identify new opportunities
  • Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.

Associate Director

Hill Top Research
11.2011 - 10.2021
  • Successfully directed operations for the large global clinical research organization satellite office in Winnipeg, serving on a senior management team of five employees, and providing operational 30+ direct reports
  • Managed revenue, direct labor, and expenses within a $5MM budget with growth based on strategic planning for a 9% annual growth target, and reduced costs by 20% during COVID-19 to ensure the company remained viable and operational
  • Returned a former high-profile client to the company for a total of $1.5MM revenue during 2020
  • Coordinated with C-suite executives to develop strategic partnerships and innovations to penetrate new clinical trial markets
  • Developed new performance management processes to drive continuous improvement efforts in performance, quality, and new hire onboarding/training
  • Directed cross-functional teams in the areas of operations, training, human resources, and workforce management with the development of high-performing teams, leading to consistent top-half attainment in the client scorecard
  • Served as the primary contact for all industry clients, and oversaw contracts while delivering P&L management
  • Engage in talent procurement, training, performance reviews, and HR policy development/implementation, and serve as the principal investigator for the review of adverse events and subject safety
  • Led the Workplace Health and Safety Committee
  • Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.

Education

Graduate Certification Evaluation -

University of Victoria

Bachelor of Arts Honours - undefined

University of Winnipeg

Skills

  • Strategic team management
  • Project management
  • Strategic policy development
  • Client relationship management
  • Interdepartmental Collaboration
  • Collaborative strategic planning

Certification

Workflow Specialist Certificate

Reliability Status - Government of Canada

Psychologically Safe Leader - Mindful Employer Canada

TCPS 2: Core Ethics 2023 - Tri-Council Policy

PHIA Direct - Government of Manitoba

Principal Investigator (GCP) - CITI Program

PI - Health Canada Division 5 - CITI Program

PI - Responsible Conduct of Research - CITI Program

PI - Transportation of Dangerous Goods - CITI Program

HIPPA Privacy Training - OSHAcademy Safety and Health Training

Accomplishments

  • Cost reduction achievement: Reduced costs by 20% during COVID-19 to maintain company operations.
  • Growth target realization: Directed team to achieve 9% annual growth target within $5MM budget.
  • High-profile client recovery: Oversaw return of high-profile client, generating $1.5MM revenue in 2020.
  • Team engagement success: Improved staff engagement and retention with new performance management processes.

Languages

French
Professional Working

Timeline

Senior Manager Community Engagement

IG Wealth Management
05.2024 - Current

Senior Director

IntouchCX
10.2021 - 01.2023

Consultant

Self-Employed
09.2017 - Current

Evaluator Consultant

Self-Employed
01.2016 - Current

Associate Director

Hill Top Research
11.2011 - 10.2021

Bachelor of Arts Honours - undefined

University of Winnipeg

Graduate Certification Evaluation -

University of Victoria

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