Samantha Navarro
San Diego
Summary
Reliable retail sales associate with a strong ability to build rapport with customers and meet sales goals. Demonstrated expertise in providing personalized recommendations, maintaining store presentation, and fostering teamwork to enhance the customer experience.
Overview
7
7
years of professional experience
Work History
Retail Sales Associate
Nordstrom Rack
San Diego
09.2021 - 11.2021
- Engaged with customers to build rapport and encourage repeat business through personalized service.
- Assisted customers with product selections to enhance satisfaction and drive sales.
- Handled customer inquiries and resolved issues in a timely manner.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained store presentation and organized merchandise to create a welcoming shopping environment.
Retail Sales Associate
Victoria's Secret
Plaza Bonita
11.2019 - 08.2021
- Achieved sales goals and improved customer service through collaboration with team members.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers in product selection, answered inquiries, and provided tailored product advice.
- Handled customer inquiries and resolved issues effectively and efficiently.
- Contributed to a positive shopping experience through friendly interactions and support.
- Enhanced product displays by maintaining visual merchandising standards.
- Participated in training sessions to improve product knowledge and sales techniques.
- Handled customer complaints in a professional manner.
- Assisted customers in selecting products and provided personalized recommendations.
Retail Sales Associate
Catherine's
Parkway Plaza
09.2018 - 11.2019
- Assisted customers with product selections and provided personalized recommendations.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Engaged with customers to build rapport, contributing to increased customer loyalty and repeat visits.
- Handled customer inquiries and resolved issues in a timely manner.
- Collaborated with team members to meet daily sales goals and improve overall customer satisfaction.
- Processed transactions accurately using point-of-sale systems.
- Maintained store presentation and organized merchandise to create an inviting shopping environment.
- Participated in promotional events and supported seasonal merchandising efforts.
Assistant
Dentist office
Chula Vista
05.2017 - 10.2018
- Coordinated patient scheduling and managed dental records to enhance office efficiency.
- Managed patient check-in and check-out processes efficiently.
- Welcomed visitors and clients at front desk, ensuring a positive first impression.
- Educated patients on oral hygiene practices and post-treatment care.
- Collaborated with team members to improve office workflow and patient experience.
- Maintained organized filing systems for documents and records, supporting streamlined access to patient information.
- Verified patient coverage details by communicating with insurance companies, ensuring accurate billing.
- Maintained inventory of dental supplies and ordered replacements.
Retail Sales Associate
Gymboree
Parkway Plaza
10.2017 - 01.2018
- Assisted customers with product selections and provided personalized recommendations.
- Assisted customers with finding the right product for their needs.
- Assisted customers in locating requested items, contributing to improved satisfaction and retention.
- Resolved customer inquiries and issues promptly to enhance satisfaction.
- Built rapport with customers to encourage repeat business.
- Maintained store presentation and ensured merchandise was properly organized.
- Restocked inventory shelves and monitored stock levels throughout the day.
- Participated in promotional events and supported seasonal merchandising efforts.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Head Coach
Monte Vista High School
02.2017 - 05.2017
- Developed training programs for student-athletes, enhancing performance and skill development.
- Organized and led team practices, fostering cooperation and teamwork among players.
- Evaluated individual player progress, providing constructive feedback to drive improvement.
- Managed scheduling of games, practices, and transportation logistics for the team.
- Maintained compliance with school policies and regulations regarding athletics programs.
- Coached for high school tumbling and gymnastics (feb-may) spring season only
Leader
ESS (extended school service)
Rancho Elementary
01.2016 - 06.2016
- Assistant Educator to kids from pre-K to 6th grade, after school activities
- Established clear roles, responsibilities, expectations, timelines, and resources for team projects.
- Facilitated after-school programs addressing diverse student needs, improving engagement and participation.
- Coordinated volunteer efforts to strengthen program support and resource availability.
- Implemented safety protocols to ensure a secure environment for students.
- Communicated effectively with parents regarding student progress and needs.
- Monitored student participation, offering actionable feedback to enhance program effectiveness.
Retail Sales Associate
Hollister
Plaza Bonita
12.2014 - 06.2015
- Guided customers in product selections, offering personalized recommendations that enhanced their shopping experience.
- Built rapport with customers, encouraging repeat business through personalized interactions.
- Resolved customer inquiries and issues promptly, contributing to overall customer satisfaction.
- Collaborated with team members to achieve daily sales goals and enhance customer experience.
- Processed transactions accurately using point-of-sale systems.
- Participated in promotional events and supported seasonal merchandising efforts.
- Maintained store presentation and ensured merchandise was properly organized.
ÉL Tutor
Monte Vista High School
San Diego
09.2014 - 01.2015
- Assisted students with homework assignments and exam preparation strategies.
- Guided students and teachers in understanding curriculum content through tailored support.
- Fostered collaborative problem-solving skills through facilitated group discussions.
- Enhanced student learning experiences by integrating digital tools.
Volunteer
Applebee's
Rancho San Diego
- Coordinated prep, set up, and breakdown of community events, contributing to their success.
- Collaborated with other volunteers to create a positive work environment.
- Offered support and assistance to community members.
- Facilitated customer satisfaction through attentive service.
- Delivered food and beverage services to patrons.
- Assisted in food preparation for dining and takeout services.
- Assisted customers in retail environment, enhancing their shopping experience.
Education
Monte Vista High School - General Education
Monte Vista High School
Spring Valley06-2015
Skills
- Sales techniques
- Product knowledge
- POS operation
- Customer Service
- Sales achievement
- Teamwork
- Team collaboration
- Time management
- Problem solving
- Conflict management
- Communication skills
- Active listening
- Patient
References
- Marisela Verdugo, Teacher, Monte Vista High School, (619) 660 - 3102
- Michael Johnson, Teacher, Monte Vista High School, (619) 660 - 3142
- Kristy Abruzzo, Campus Supervisor, Monte Vista High School, (619) 660 - 3000
- Sandra Munoz, Manager, Gymboree, Parkway Plaza, (619) 734 - 5003
- Deyanira Esquivel, Manager, Dentist office, (619) 737 - 7536
Awards
- Perfect Attendance
- Cheer Awards
Languages
- English
- Spanish
- English
Timeline
Retail Sales Associate
Nordstrom Rack
09.2021 - 11.2021
Retail Sales Associate
Victoria's Secret
11.2019 - 08.2021
Retail Sales Associate
Catherine's
09.2018 - 11.2019
Retail Sales Associate
Gymboree
10.2017 - 01.2018
Assistant
Dentist office
05.2017 - 10.2018
Head Coach
Monte Vista High School
02.2017 - 05.2017
Leader
ESS (extended school service)
01.2016 - 06.2016
Retail Sales Associate
Hollister
12.2014 - 06.2015
ÉL Tutor
Monte Vista High School
09.2014 - 01.2015
Volunteer
Applebee's
Monte Vista High School - General Education
Monte Vista High School