Samantha Nagy
London,ON
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Seasoned Customer Associate with 5 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
5
5
years of professional experience
Work History
Manager
Tim Hortons
07.2004 - 02.2009
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend and holiday shifts.
- Stocked, tagged and displayed merchandise as required.
- Addressed customer needs and made product recommendations to increase sales.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register to record transactions accurately and efficiently.
Education
Diploma - Medical Administrative Assistant
Medix College
Toronto, ON06.2025
High School Diploma -
Saunders Secondary School
London, ON06.2004
Skills
- Contract Management
- Financial Management
- Staff Development
- Business Development
- Workforce Management
- Funds Management
- MS Office Suite
- Customer Relations
- Complaint Resolution
- Product Knowledge
- Data Collection
- Call Management
- Appointment Scheduling
Languages
English
Native or Bilingual
Time gap on my Resume due to being a stay at home mom/house wife for numerous years
I had the means to be a house wife/ mom for a number of years.
Now i want to go back to working full time
Timeline
Manager
Tim Hortons
07.2004 - 02.2009
Diploma - Medical Administrative Assistant
Medix College
High School Diploma -
Saunders Secondary School