Samantha Myles
Stockton
Summary
Talented Customer Support Analyst highly knowledgeable about products. Consistently delivers above-and-beyond support to serve customers' needs, build loyalty. Detail-oriented, service-focused and reliable in solving technical problems with safety as a top priority.
Overview
3
3
years of professional experience
2015
2015
years of post-secondary education
Work History
Customer Support Analyst
Pratt Industries
Lathrop
09.2025 - Current
- Resolved customer inquiries through phone and email communication.
- Provided product information to enhance customer understanding and satisfaction.
- Documented customer interactions in the support ticketing system accurately.
Ecom receiving and shipping
Pratt Industries
Lathrop
03.2025 - 09.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Sr clerk
Sprouts Market
San Jose
08.2023 - 02.2025
- Managed inventory levels to ensure product availability and freshness.
- Organized merchandise displays to enhance customer shopping experience.
- Processed customer transactions accurately at the point of sale.
Education
Stockton High School
Stockton, CASkills
- Customer support
- Ticketing systems
- Product knowledge
- Data entry accuracy
Languages
English
Full Professional
Timeline
Customer Support Analyst
Pratt Industries
09.2025 - Current
Ecom receiving and shipping
Pratt Industries
03.2025 - 09.2026
Sr clerk
Sprouts Market
08.2023 - 02.2025
Stockton High School