Goal-oriented professional well-versed in operational practices and regulatory requirements of vast environments. Skilled leader and analytical problem-solver well-versed in budget planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cosmetic Laser Technician/Beauty Esthetician
Bebe Beauty Services
01.2023 - Current
Built strong relationships with customers to drive repeat business.
Recommended follow-up visits and additional services and products to help clients pursue wellness goals.
Maintained treatment rooms and workstations in compliance with OSHA standards to deliver safe and therapeutic experiences.
Performed quality professional skincare services to meet clients' needs within scope of practice and licensing guidelines.
Performed special laser treatments, acne, and microdermabrasion facial services.
Day Supervisor, Lead Bartender/Head Cocktail Server
The Trop Bar & Grill
02.2019 - 08.2023
Oversaw daily operational performance of bar/server team.
Self-motivated, with a strong sense of personal responsibility.
Proven ability to learn quickly and adapt to new situations.
Worked well in a team setting, providing support and guidance.
Built relationships with current customers to maintain goodwill and gain additional business.
Administered operations to handle needs of more than 100 tenants across 40 property units.
Managed based off of the Condominium Property Act; new tenant leasing agreements, day-to-day oversight of property managing with tenants, accountants, utility beneficiaries, contractors, as well as handling eviction notices.
Created and implemented numerous forums of organization, as well as systems for day-to-day operations to run more efficiently and effectively.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Reconciled account files and produced monthly reports. I would check for NSF's to collect, or else complete and deliver notice of evictions. I would also revise and send out most current demand letters to any/all owners for collections from outstanding accounts.
Managed new/ending leases, organizing utilities, arranging with city bylaws for waste removal and set up, as well as set up inspections, and delivery of appliances.
Cultivated strong relationships with vendors and partners supporting administrative operations.
Managed daily data entry and kept clerical information accurate and up-to-date.
Interacted with customers by phone, email, or in-person to provide information.
Created and executed vehicle ‘out' sheets and held morning meetings.
Organized charts for vehicle status within shop, delegated roles to office employees, and help customers.
Worked one-on-one with insurance companies and collectors, as well as created invoices and worked with other auto departments.
Re-created invoice lines, matched approved insurance claims, balanced A/R sheets, collected outstanding balances from insurance companies, dealerships, and customers.
Created purchase orders and tracked invoices to avoid missed or delayed shipments.
Office Administrator/Recruiter Assistant
Matrix Labour Leasing Ltd.
10.2017 - 07.2018
Managed both Industrial and Commercial Recruitment, managing large workloads of tradesmen to and from jobsites under time sensitive conditions.
Set tradesmen up with certifications, safety, guidelines for onboarding processing.
Coordinated communications, financial processing, registration, recordkeeping, and maintained electronic and paper filing systems for easy retrieval of information.
Receptionist
Tower Chrysler
10.2010 - 06.2012
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Education
Cosmetic Laser Technician
Eternal Beauty Institute
Calgary
11.2022
Business Management Diploma - Business Administration
SAIT Polytechnic
Calgary
06.2017
High School Diploma -
Henry Wise Wood High School
Calgary, AB
06.2010
Skills
Financial Records and Reporting
Customer Relations
Spreadsheets and Journal Entries
Revenue Operations
Payments Posting
Build client relationships
Monthly Reconciliations
Bookkeeping Operations
Information Recordkeeping
Financial Recordkeeping
Data Entry and Management
Issue Resolution
Certification
Certified Cosmetic Laser Technician, Bebe Beauty Services - Current