Samantha Moraze
Barrie,Canada
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Eager to learn and succeed in life.
Overview
15
15
years of professional experience
1
1
Certification
Work History
School Bus Driver
Landmark
Barrie, ON
08.2020 - Current
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
LOCATION SUPPORT PERSONNEL
Entertainment Production Company
Mississauga, Canada
03.2019 - 10.2021
- Adhered to social distancing protocols and wore mask or face shield at all times
- Resolved problems, improved operations and provided exceptional service
- Demonstrated respect, friendliness and willingness to help wherever needed
- Delivered exceptional level of service to each customer by listening to concerns and answering questions
- Used critical thinking to break down problems, evaluate solutions and make decisions.
PROPERTY MANAGER
The Stein's
Toronto, Canada
02.2017 - 12.2020
- Facilitated the property management of 5 homes and tenants in the GTA area
- Coordinated all tenant requests and repairs that were needed on a daily basis in an efficient and timely matter
- Planned, managed and coordinated all annual garbage and deep cleaning of the property
- Ensured property was consistently well maintained inside and out
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
CUSTOMER GREETER
Rogers Center
Toronto, Canada
04.2013 - 02.2017
- Successfully assisted with ticket scanning, greeting guests and helping them with questions or directions
- Prepared and served beverages, managed payments and balanced accounts at the end of the night
- Cleaning
- Worked closely with guests at Roger Centre events to ensure
- Displayed friendly, outgoing and energetic behavior to create warm, fun atmosphere for guests.
DOOR-TO-DOOR SALES REPRESENTATIVE
Summit Energy
Scarborough, Canada
02.2010 - 07.2013
- Door-to-door sales person Consistently met sales quotas and company requirements
- Set up and demonstrated product functionality leading to increased sales
- Negotiated sales and completed paperwork to fulfill all sales expectations in a successful manner
- Completed documentation smoothly to finalize sales
- Stayed current on product specs and prices and accurately updated display product literature.
Education
High School Diploma -
Bendale Business And Technical Institute
Scarborough, OntarioSkills
- Reliable and Responsible
- Customer service and support
- Restricted Area Protection
- Verbal and written communication
- Cooperative Attitude
- Multitasking abilities
- Film crew support
- Good listening skills
Languages
English
Elementary
Additional Information
Food Handlers certificate, Security Guard License, Ontario Smart Serve
Certification
Smart serve, food handlers first aid cpr, security guard
Timeline
School Bus Driver
Landmark
08.2020 - Current
LOCATION SUPPORT PERSONNEL
Entertainment Production Company
03.2019 - 10.2021
PROPERTY MANAGER
The Stein's
02.2017 - 12.2020
CUSTOMER GREETER
Rogers Center
04.2013 - 02.2017
DOOR-TO-DOOR SALES REPRESENTATIVE
Summit Energy
02.2010 - 07.2013
High School Diploma -
Bendale Business And Technical Institute