SAMANTHA MOORE
Rohnert Park
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Great communicator with team members and managers of all levels.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Starbucks
Santa Rosa
04.2022 - Current
- Presented and explained drink menu, answering questions to educate customers.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Monitored employees
- Trained and mentored new baristas on customer service and beverage preparation.
Server
The neighborhood cafe
Rohnert Park
05.2024 - 08.2025
- Delivered exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on company policies and procedures.
- Provided excellent customer service to ensure satisfaction.
Server
Flamez
Peteluma
11.2021 - 10.2022
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Jotted down customer orders and promptly delivered food and drinks.
Server
Cafe Bellini
Peteluma
01.2021 - 04.2022
- Resolved customer complaints and inquiries in a timely manner.
- Memorized menu to help diners make informed meal choices.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Delivered customer checks and securely processed credit card or cash payments.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
Server
Applebees
Rohnert Park
01.2019 - 10.2021
- Greeted and accommodated guests, building positive experience from first interaction.
- Prepared and served food and beverages to customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Resolved customer complaints and inquiries in a timely manner.
Education
High School Diploma -
Rancho Cotate
Rohnert Park, CaSkills
- Customer service
- Hard working
- Reliable
- Accountable
- Trustworthy
- Patient
- Works well with others
Certification
Food handlers
References
- Coby Bradshaw, Manager, Starbucks, (707) 888-6920, keitajoe69@yahoo.com
- Kal Shatnawi, Manager, Flamez Grill, (707) 799-1605, kalshatnawi55@gmail.com
- Mike Shatnawi, Manager, Cafe Bellini, (707) 974-9645, MikeShatnawi1@gmail.com
Contact - Summary
Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment.
Timeline
Server
The neighborhood cafe
05.2024 - 08.2025
Shift Supervisor
Starbucks
04.2022 - Current
Server
Flamez
11.2021 - 10.2022
Server
Cafe Bellini
01.2021 - 04.2022
Server
Applebees
01.2019 - 10.2021
High School Diploma -
Rancho Cotate