Samantha Moody
Bolton,ON
Summary
Customer service professional with a proven track record in enhancing customer satisfaction through effective communication and problem-solving. Experienced in mentoring team members and improving team dynamics. Committed to fostering positive relationships and delivering attentive service. Skilled in managing customer inquiries and resolving issues to ensure loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ice Skating Instructor
Skate Canada- Nobleton and Caledon Centennial Skating Club
09.2023 - Current
- Lead group activities to get the kids moving at the beginning of the session.
- Ensured children had correct gear while assisting them on the ice.
- Created interactive activities to engage students and maximize learning (e.g., Drawing circuits on ice instead of standing around.
- Collaborated with other instructors to provide an efficient learning environment.
- Used phone, email and text to communicate with parents and students regarding lessons, events and competitions.
- Monitored class attendance and participation
- Write report cards for each child at the end of each season to show their families their progress
- Developed lesson plans to address various aspects of skating.
- Responded promptly to inquiries from parents regarding their children's progress.
Customer Service Representative
LCBO
11.2021 - Current
- Welcomed customers and assisted in locating desired items.
- Gathered and finalized internet-placed orders for in-store collection.
- Monitored shelf levels and restocked missing products from storage areas.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Handled high-pressure situations calmly, maintaining composure during busy periods, or difficult interactions.
- Handled payment processing for cash, check, and credit card transactions efficiently.
- Conducted shift-end and start-of-shift monetary reconciliations to maintain balanced registers.
- Answered phone calls to assist customers with questions and orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
LIFE for Youth Participant
Exchange and Rainbow Academy Pre-School/Daycare
08.2019 - 08.2020
- Managed check-in process with efficient and courteous guest interactions.
- Guided seniors through registration processes for workshops.
- Sustained tidy and welcoming front desk ambiance, enhancing overall workplace appeal.
- Scheduled, coordinated, and confirmed appointments and meetings.
- Supervised restocking and organization of supplies post-family access.
- Summarized meeting topics for team reference.
- Directed client inquiries towards appropriate resources.
- Contributed to classroom management in early childhood setting.
- Implemented COVID protocols during daily routines.
- Maintained safe conditions for the security of staff, children and visitors.
- Provided lunchtime assistance to monitor children, assist with eating, and serve food.
- Maintained hygiene by sanitizing dishes, tabletops, toys, and high-contact surfaces.
Education
High School Diploma -
Humberview SS
Bolton, ON06-2019
Skills
- Efficient Time Management
- Conflict Resolution
- Customer Relationship Management
- Mentoring and Training new Employees
- Adatability in Dynamic Environments
Certification
- First-Aid and CPR Certified 2027
- Health & Safety Certified 2019 (Back & Lifting, Ontario worker H&S Awareness, WHMIS 2009-18 & AODA Integrated Accessibility Standards)
- Smart Serve Certified 2021
- Respect in Sport Certification
- National Coaching Certification
Accomplishments
- Skate Canada Program Assistant of the Year 2017
- Pre-Novice Provincial Synchro Skating Champion 2020
- High School Construction Award 2018
Volunteer Work
Inglewood Music School
- Sell tickets at the door for year end concert
- Refill snack table
- Get the students ready to perform
Caledon Centennial SC
- Register the skaters online with Skate Canada
- Post regularly on the social media about upcoming fundraising and events
- Send emails to the parents to keep them in the loop with news
References
References available upon request.
Timeline
Ice Skating Instructor
Skate Canada- Nobleton and Caledon Centennial Skating Club
09.2023 - Current
Customer Service Representative
LCBO
11.2021 - Current
LIFE for Youth Participant
Exchange and Rainbow Academy Pre-School/Daycare
08.2019 - 08.2020
High School Diploma -
Humberview SS