Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Samantha Minas

Calgary,AB

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Assistant Shift Manager

02.2022 - Current
  • Improved customer satisfaction by promptly addressing concerns and providing exceptional service.
  • Maintained an professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Mentored new hires during their initial training period ensuring they gained essential skills required for success in their roles.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and a fast-paced environment.

Crew Team Member

09.2020 - 02.2022
  • Supported great dining and meal experiences for guests.
  • Kept pastry and dessert cases stocked with fresh selections and arranged to entice orders.
  • Assisted other team members in achieving goals.
  • Cleared trays and removed trash from tables before sanitizing surfaces.
  • Worked well with teammates and accepted coaching from the management team.
  • Operated cash register to ring up final bills and process various forms of payment.
  • Kept kitchen, counter, and dining areas cleaned and sanitized.

Online Reseller

08.2018 - 05.2019
  • Managed customer service inquiries and complaints for customer satisfaction.
  • Analyzed customer feedback to identify areas of improvement in online shopping experience.
  • Excellent communication skills, both verbal and written.

Store Keeper and Cleaner

01.2018 - 05.2019
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Proven ability to learn quickly and adapt to new situations.

Education

Medical Office Assistant -

Bow Valley College
Calgary, AB
06.2024

High School Diploma -

Notre Dame High School
Calgary, AB
07.2020

Skills

  • Training and Development
  • Customer Service
  • Negotiation and Conflict Resolution
  • Goal Setting and Tracking
  • MS Office

Languages

English
Professional Working

Timeline

Assistant Shift Manager

02.2022 - Current

Crew Team Member

09.2020 - 02.2022

Online Reseller

08.2018 - 05.2019

Store Keeper and Cleaner

01.2018 - 05.2019

Medical Office Assistant -

Bow Valley College

High School Diploma -

Notre Dame High School

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Samantha Minas