Samantha Michaud
Edmonton,AB
Summary
Dynamic leader with extensive experience at SNDL, specializing in crisis management and strategic planning. Proven track record in reducing losses through innovative loss prevention strategies and fostering a culture of security awareness. Adept at relationship building and enhancing team performance, driving significant improvements in employee engagement and retention.
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and ensuring regulatory compliance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Director, Health and Safety
SNDL
03.2024 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Evaluated employee performance objectively using established metrics, leading to fair compensation adjustments based on meritocracy principles.
Regional Loss Prevention Manager
SNDL
02.2023 - 03.2024
- Provided expert guidance on emergency response plans, ensuring staff were well-prepared for potential crises situations.
- Analyzed incident reports and trends to identify key areas for improvement within the organization''s loss prevention efforts.
- Improved inventory control procedures, minimizing stock discrepancies and reducing financial losses.
- Collaborated with store management to develop effective security plans, leading to decreased incidents of theft and fraud.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and resolution of multiple instances of employee misconduct.
- Developed strong relationships with law enforcement agencies, facilitating cooperation on criminal investigations related to retail theft.
- Coordinated cross-functional teams during complex investigations involving both internal and external stakeholders, achieving successful outcomes in each case.
- Managed a team of loss prevention professionals, ensuring consistent performance and adherence to company policies.
- Championed a proactive approach to risk management, fostering a company-wide culture of security consciousness and vigilance.
- Reduced company losses by implementing efficient loss prevention strategies and conducting regular audits.
- Increased employee awareness of loss prevention through comprehensive training programs and workshops.
- Enhanced overall store safety by conducting regular inspections and addressing any identified hazards or risks promptly.
- Completed incident reports and activity logs for accurate, current records.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
Senior Loss Prevention Manager
Alcanna
03.2022 - 02.2023
- Reduced company losses by implementing comprehensive loss prevention strategies and regular audits.
- Enhanced security measures for inventory management, resulting in decreased shrinkage rates.
- Conducted regular performance reviews with loss prevention staff members to ensure continuous improvement in skillsets and adherence to company standards.
- Oversaw the implementation of CCTV systems throughout retail locations, enhancing surveillance capabilities for loss prevention efforts.
- Managed the District Loss Prevention Manager training program for all DLPM districts and regions.
District Loss Prevention Manager
Alcanna
05.2020 - 03.2022
- Contributed to strategic planning by providing valuable insights on trends in retail theft and fraud tactics.
- Enhanced store security by conducting regular audits, identifying vulnerabilities, and recommending improvements.
- Established a positive work environment through consistent enforcement of company policies and guidelines related to loss prevention.
- Improved employee awareness on loss prevention policies through regular workshops and trainings, and facilitated Health and Safety
Education
No Degree - Occupational Health And Safety Certificate Program
University of Alberta
Edmonton05-2026
Bachelor of Science - Human Ecology
University of Alberta
Edmonton11-2018
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Adaptability
- Strong
- Change management
- Program management
- Crisis management
- Problem-solving
- Time management
- Conflict resolution
- Task delegation
Languages
English
Full Professional
Certification
Wicklander and Zuwalski- Interviewing and Interrogation Techniques.
Timeline
Director, Health and Safety
SNDL
03.2024 - Current
Regional Loss Prevention Manager
SNDL
02.2023 - 03.2024
Senior Loss Prevention Manager
Alcanna
03.2022 - 02.2023
District Loss Prevention Manager
Alcanna
05.2020 - 03.2022
No Degree - Occupational Health And Safety Certificate Program
University of Alberta
Bachelor of Science - Human Ecology
University of Alberta
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